Contract & Vendor Management Specialists at CRDB Bank Tanzania

Reporting Line

MANAGER IT PERFORMANCE & REPORTING

Location

Tanzania Head Office

Department

DEPARTMENT OF ICT

Number of openings

2

Job Purpose

Ensure all ICT contracts are well-structured, compliant and aligned with business and regulatory requirements, delivering optimal value and supporting organizational objectives; ensure effective ICT budget management through proper planning, monitoring, and control of expenditure for cost optimization and financial discipline; manage end-to-end ICT Vendor relationships, including performance monitoring, service delivery evaluation, and enforcement of agreed Service Level Agreements (SLAs); establish and review policies, procedures, and processes around Supplier management to ensure efficiency is achieved; and oversee and coordinate ICT Vendor payments and related financial processes, ensuring accuracy, timeliness, and compliance with contractual terms and internal controls.

Principle Responsibilities

• Manage ICT supplier contracts including contract reviews, SLA negotiation and implementation to ensure achievement of agreed financial and service performance targets.
• Ensure contract compliance and deliverables tracking, including monitoring license usage and software utilization against agreed contractual terms.
• Coordinate and support the annual ICT budget planning, review, and approval process, including the development of budget proposals and recommendations for adjustments based on business needs and utilization trends.
• Establish and maintain an up-to-date catalogue of all third-party ICT suppliers, ensuring completeness and accuracy of supplier information.
• Coordinate and manage supplier performance reviews, including organizing review meetings and sharing performance reports with relevant stakeholders.
• Participate in and support ICT supplier commercial negotiations to ensure cost efficiency and optimal value delivery aligned with business requirements.
• Monitor and Manage IT budget utilization through payment reviews and recording of all commercials related to ICT projects and services.
• Support IT budget proposals and recommend subsequent budget changes as needed.
• Attend to ICT Supplier’s commercial negotiation to ensure cost and deliverables terms effectiveness is achieved as per the business needs.
• Managing ICT Supplier’s contracts including reviews, service Level Agreement negotiation and its implementation to meet financial and service performance targets.
• Establish and manage the catalogue of third-party ICT suppliers.
• Manage contract deliverables validity including License/software utilization against the agreed terms.
• Accountable for resolution of disputes between ICT and Supplier by ensuring amicable resolution is achieved.
• Oversee and manage ICT supplier payments, while driving improvements in turnaround time (TAT) and process efficiency.
• Monitor supplier performance through tracking incidents and service requests against agreed SLAs and provide regular performance reports.

Qualifications Required

• Bachelor’s degree in computer science, Computer Information Systems, Management Information Systems.
• At least 2 years of general IT Contracts and Supplier Management experience in banking or similar environment.
• Professional Certification like CISA, CGEIT, or CRISC, as well as certification or exposure in Procurement and Contract Management, will be an added advantage.
• Good understanding of ITIL, Prince 2/PMP and Excel is an added advantage.
• Experience of working in a deadline-oriented environment, managing multiple issues simultaneously.
• Technical handling interactions with employees, auditors, vendors, contractors, and other stakeholders.
• Broad understanding of Governance, assurance and compliance frameworks and their linkage to bank industry in the Tanzania environment.
• Technical knowledge of Information & Communication Technologies and Information Security.
• Good understanding of supplier and vendor management processes, including contract lifecycle management, SLA management, and performance monitoring.
• Understanding of financial management concepts, including budgeting, cost control, and cost optimization.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

Deadline

2026-08-06

Employment Terms

PERMANENT