Digital Payments Officer at Access Bank Tanzania

The Digital Product Officer supports the design, implementation, and performance monitoring of digital payment, card, and partnership-led products, ensuring innovation, efficiency, and growth in the digital financial services space. The role focuses on product execution, performance tracking, deposit mobilization support, and reporting, working closely with the Assistant Manager to deliver payment and partnership initiatives aligned with the Bank's strategy.

Job Description:

• Support execution of digital payment, card, and partnership initiatives across channels
• Assist in managing digital product lifecycles from ideation, testing, launch, and post-implementation review
• Track deposit mobilization, transaction volumes, and product usage performance
• Support onboarding and coordination of fintechs, PSPs, merchants, and partners
• Monitor adoption and performance of digital channels, cards, and payment solutions
• Prepare performance reports, dashboards, and business cases for management review
• Support risk, compliance, and issue tracking related to digital products and partnerships
• Coordinate project activities including timelines, documentation, and stakeholder communication
• Support preparation of budget inputs and Monthly Profitability Reports (MPR)
• Perform other duties as assigned by the Assistant Manager - Payments & Strategic Partnerships

Key Performance Indicators:

• Growth in digital transactions and product usage
• Deposit mobilization supported through digital channels
• Timely delivery of assigned product and partnership initiatives
• Accuracy and timeliness of reports and dashboards
• Reduction in product-related issues and escalations
• Contribution to successful partner onboarding and integrations

Requirements

• Good customer service and relationship management skills
• Strong communication and coordination skills
• High level of digital literacy, especially in payments and cards
• Strong numerical and analytical skills (Excel, data analysis)
• Ability to prepare reports, presentations, and business cases
• Problem-solving and issue-tracking skills
• Ability to work effectively with cross-functional teams
• Initiative and ownership mindset
• Strong analytical and problem-solving ability
• Effective self-management
• Strong interpersonal skills
• Good organizational and coordination skills