Enterprise Project Management at NCBA Bank Tanzania

Company: NCBA Bank
Position: Business Analyst
Programme: T24 R25 Core Banking Re-implementation Programme
Experience Required: 6-8 Years
Direct Reports: None

JOB PURPOSE

To provide business analysis leadership for an assigned workstream/country within the T24 R25 Core Banking Re-implementation Programme. The Business Analyst operates with greater autonomy in eliciting, analysing and validating complex requirements, leads the comparison of current T24 functionality against native R25 capabilities, and acts as the primary analytical liaison between business stakeholders, the T24 vendor, and technical delivery teams.

This role plays a critical part in safeguarding requirements integrity, data migration accuracy and business readiness across the assigned scope, while providing quality oversight and mentorship to Business Analysts and contributing to the continuous improvement of BA standards across the wider programme.

KEY ACCOUNTABILITIES, DUTIES AND RESPONSIBILITIES

Financial - 10%

• Estimation & Financial Analysis: Lead estimation and cost-benefit analysis for complex initiatives within the assigned T24 R25 workstream/country, including build, migration and testing effort, to support programme budget approvals and business case decisions.
• Process Efficiency & Cost Optimization: Drive identification of automation and process optimization opportunities arising from the move to native R25 functionality, reducing reliance on costly legacy customisations and supporting reduction in operational costs.
• Benefits Realization Tracking: Own benefits realization tracking for the assigned workstream/country, working with Project, Finance and business teams to validate outcomes against the T24 R25 business case pre- and post-implementation.

Internal Business Processes - 70%

• Requirements Elicitation & Analysis: Lead end-to-end business analysis for the assigned workstream/country on the T24 R25 upgrade, including stakeholder engagement, requirements gathering, gap analysis and process mapping (BPMN/Visio), ensuring requirements are gathered, documented and confirmed within agreed time, scope and quality standards.
• Documentation & Specification Development: Develop and quality-assure high-quality BRDs, FRDs, user stories, use cases and functional specifications, ensuring consistency across Agile, Waterfall or Hybrid delivery approaches and adherence to programme documentation standards; review and coach less experienced Business Analysts on documentation quality.
• Solution Design Support: Provide analytical input in solution design sessions, ensuring proposed systems and processes align with documented business needs, user expectations and native R25 capabilities.
• Integration Impact Analysis: Assess integration points within the assigned workstream/country transitioning from the legacy Channel Manager to the new Omnichannel API model, or marked for decommissioning; confirm business requirements with system owners and document Keep / Migrate / Retire decisions with formal sign-off.
• Stakeholder Mapping & Engagement: Lead stakeholder mapping and analysis for the assigned scope, identifying key players, influence and needs. Develop and maintain a stakeholder map and RACI matrices to guide engagement strategies, define accountability and streamline communication throughout the project lifecycle.
• Testing & Quality Assurance Collaboration: Design and support SIT/UAT test plans for the assigned workstream/country to confirm the upgraded T24 R25 system meets business requirements; work closely with QA teams on test planning, execution, defect tracking and resolution.
• Requirements Traceability & Version Control: Own and quality-assure an up-to-date requirements traceability matrix for the assigned workstream/country, ensuring version control and documentation integrity throughout the project lifecycle.
• Change Management Support: Lead change impact assessments for the assigned scope, guide the development of training materials, and contribute to communication plans to ensure a smooth business transition to T24 R25.
• Current-to-Future State (T24 → R25) Comparison: Lead detailed comparison of existing T24 customisations, configurations and interfaces against native R25 functionality for the assigned workstream/country; determine, with business and vendor input, what is kept, replaced with standard functionality, or rebuilt, and secure formal sign-off before build commences.
• Data Migration Validation: Agree with business owners what "correct" migrated data looks like for the assigned area; design and oversee validation checks against the legacy system for a sample of records, track mismatches against agreed tolerance, and escalate go-live risks to the Programme Manager.
• Operational Risk Awareness: Lead identification and management of operational risks during the analysis and design of new or changing business processes and systems for the assigned scope, ensuring controls are embedded in solutions and escalating material risks promptly.
• Cross-Workstream Dependency Management & Escalation: Proactively identify, document and manage dependencies between the assigned workstream/country and other workstreams (e.g. Data Migration, Integration); raise and track dependencies formally, escalate unresolved risks or delays to the Programme Manager rather than making unilateral assumptions, and keep the decision/requirement log updated once resolved.

Customer - 10%

• Stakeholder Engagement & Relationship Management: Lead relationship management with business units, product owners, the T24 vendor and delivery teams for the assigned workstream/country, acting as a primary point of escalation for analytical and requirements matters and contributing to successful project outcomes.
• User-Centric Requirements Gathering: Champion the voice of the customer, ensuring migrated and upgraded R25 functionality preserves or enhances the end-customer and staff user experience, and that requirements are prioritised accordingly.
• Customer Journey Insights: Apply advanced customer journey mapping techniques to identify friction points introduced or resolved by the R25 upgrade, guiding solution design decisions that enhance customer experience and drive satisfaction.
• Support for Service and Product Innovation: Provide analytical input to innovation opportunities enabled by native R25 capabilities, ensuring requirements support innovation, accessibility, and digital adoption.

Learning and Growth - 10%

• Mentorship & Capability Building: Coach and provide quality guidance to Business Analysts, Business users/SME’s and Junior Business Analysts within the workstream, supporting their development, consistency of BA standards, and documentation quality across the programme.
• Technical Certification & Skills Enhancement: Hold or actively pursue CBAP certification and other relevant credentials (e.g. Agile BA, Data Analysis) to maintain SME-level credibility on complex core banking re-implementation work.
• Technology & Trends Awareness: Stay up to date with emerging technologies and practices that can support business process modernization, automation, and innovation in digital product delivery.
• Continuous Learning & Research: Proactively research project-related issues, tools, and market trends to contribute to better-informed analysis and foster continuous improvement in BA practices.

JOB DIMENSIONS

Direct Reports

None. The position may provide functional guidance and quality oversight to Business Analysts / Junior Business Analysts, SME’s and Business users assigned to the workstream.

Indirect Reports

Project Team Members and Business Analysts / Junior Business Analysts, as assigned per initiative/workstream.

STAKEHOLDER MANAGEMENT

Internal Stakeholders

Specific departments within the assigned portfolio across the group, including:

• Business Units (Retail, Digital, Operations, Corporate etc.)
• Product Owners.
• Programme, Project and Portfolio Managers.
• QA/Test Teams.
• IT, Architecture & Data Migration Teams.

External Stakeholders

• T24 Vendor, Implementation Partners, and Consultants.
• Regulatory Bodies for regulatory-driven changes.

DECISION MAKING AUTHORITY / MANDATES / CONSTRAINTS

The position holder will make proposals and advise on the following:

• Define, validate and sign off business and functional requirements for the assigned workstream/country: Managerial.
• Recommend and prioritise process improvements or automation opportunities enabled by R25: Operational/Managerial.
• Validate and approve solution designs against business needs prior to build: Managerial.
• Lead vendor solution evaluations and feasibility assessments, providing recommendations to the Programme Manager: Managerial Support.

WORK CYCLE AND IMPACT

• Requirement Gathering & Analysis: 1-3 Months.
• Documentation & Validation: 2 Weeks - 2 Months.
• UAT & Feedback Cycles: 1-2 Months.
• Process Mapping/Reviews: Ongoing.
• Product Walkthroughs & Stakeholder Validation: 2-4 Weeks, or as required depending on project complexity.

IDEAL JOB SPECIFICATIONS

Academic Qualifications

• Bachelor’s degree in Business, IT, Finance, or related field.
• Master’s degree is an added advantage.

Professional Certifications

• CBAP - Certified Business Analysis Professional: Required.
• PMI-PBA, Agile BA, or Lean Six Sigma certification is an added advantage.

Work Experience

• 6-8 years of experience as a Business Analyst within financial services, technology, or regulated industries, including demonstrated experience on core banking system implementations or upgrades. Temenos T24 experience required.
• Proven experience leading requirements management on large-scale, multi-country technology programmes.
• Experience working on Agile and Waterfall projects, including testing, data migration validation, training, or product rollout on complex programmes.

NCBA BANK CORE VALUE BEHAVIOURS (PERFORMANCE DRIVERS)

• Driven (Self Mastery): Describes people who are self-assured, in control, Bold, and deliver to the highest standards of expectations with ease while exhibiting the sort of presence that builds confidence in others.
• Open (Connecting with people): Describes people who are cool and resilient under pressure, honest in every dealing, open to constructive criticism, can be relied on to deliver.
• Responsive (Effortless delivery): Describes people who demonstrate effortless simplicity and are able to do mundane things with grace and flair. They connect easily with different audiences, exhibit finesse in all interactions and have a high sense of values that they uphold at every turn.
• Trusted (Pride and ownership of our work): Describes people who believe in themselves, are respected and treat others with respect and occupy a significant place in people’s minds.

IDEAL JOB COMPETENCIES

Technical Competencies

• Business Process Modeling (e.g., BPMN, Visio): Use Business Process Model and Notation (BPMN) and Visio to create detailed process diagrams, helping visualize and analyze business workflows. Apply these tools to identify bottlenecks, inefficiencies, and opportunities for process improvement across business operations.
• Requirements Documentation & Traceability: Document and maintain comprehensive Business Requirements Documents (BRDs), user stories, use cases, and functional specifications. Ensure that all requirements are clearly defined, traceable, and aligned to business goals, and maintain a traceability matrix to monitor requirements through the entire project lifecycle.
• Functional Specification Writing (BRD, Use Cases, User Stories): Write clear and concise functional and non-functional specifications, including BRDs, use cases, and user stories, to translate business needs into actionable deliverables. Ensure that all technical teams understand the business context and expected outcomes, contributing to effective solution design and implementation.
• Core Banking Platform Knowledge (Temenos T24): Strong working knowledge of Temenos T24 core banking architecture, parameterisation and modules relevant to the assigned workstream/country. Apply this knowledge to compare current-state configurations against native R25 functionality, assess upgrade impact, and support informed Keep/Replace/Retire decisions.
• Stakeholder Analysis & Facilitation: Conduct thorough stakeholder analysis to identify key players, their needs, influence, and expectations. Facilitate workshops, meetings, and interviews to ensure stakeholders are engaged and their requirements are accurately captured. Maintain open communication channels with all relevant parties throughout the project lifecycle.
• UAT Support & QA Coordination: Provide support in defining and executing User Acceptance Testing (UAT) by ensuring that business requirements are fully met and the solution is validated by end-users. Collaborate closely with the QA team to manage test planning, execution, and defect tracking, ensuring high-quality deliverables.
• Agile and Waterfall Delivery Models: Apply knowledge of both Agile and Waterfall methodologies to adapt project delivery approaches to fit specific project needs. Support the use of Agile for iterative, fast-paced projects and Waterfall for more structured, sequential project requirements, ensuring effective project management and alignment with business objectives.

BEHAVIOURAL COMPETENCIES

• Analytical and Problem-Solving Thinking: Apply critical thinking to analyze complex business issues, identify root causes, and develop creative, data-driven solutions. Anticipate potential challenges and proactively offer solutions to prevent delays and ensure project success.
• Effective Communication and Documentation Skills: Articulate complex ideas clearly and effectively to stakeholders at all levels, tailoring communication to suit the audience. Produce high-quality documentation (BRDs, user stories, etc.) that is easy to understand and actionable, ensuring that all stakeholders are aligned and informed.
• Stakeholder Relationship Management: Build and maintain strong relationships with key internal and external stakeholders. Leverage negotiation skills to influence decisions, resolve conflicts, and align diverse stakeholder interests to achieve project goals. Engage stakeholders early and continuously, ensuring their needs are understood and expectations are managed throughout the project lifecycle.
• Attention to Detail and Quality: Demonstrate a strong commitment to quality and precision in all aspects of work. Carefully review requirements, documentation, and deliverables to ensure accuracy and that they meet the highest standards. Ensure that solutions align with business objectives and technical specifications.
• Adaptability and Curiosity: Thrive in dynamic, fast-paced environments, easily adapting to changes in business requirements, project scope, or team structures. Exhibit curiosity by continuously seeking out new methodologies, tools, and industry trends to stay ahead of the curve in business analysis.
• Mentorship, Coaching & Team Leadership: Guide and coach Business Analysts and Junior Business Analysts within the workstream, reviewing deliverables for quality and consistency. Role-model strong BA practice, share lessons learned, and support the continuous improvement of BA standards across the wider T24 R25 programme.
• Initiative and Continuous Learning: Demonstrate a proactive approach to personal and professional development by identifying growth opportunities and continuously seeking new knowledge. Stay current with industry best practices, business analysis techniques, and project management methodologies to enhance skills and contribute to the organization's success.