Head Channels Systems Support at NMB Bank Tanzania

Responsible for driving technology for digital channels, providing a roadmap and strategy for self- services channels (Mobile banking), agency banking, and card payment systems.

Main Responsibilities:

• Manage NMB second-level support teams for self-service channels such as mobile banking, agency banking, mobile and POS based merchants, e-commerce, and card systems.
• Accountable for the SLA and performance of the alternative channels, services, remittance and payment systems.
• Collaborate with retail and corporate teams on creating strategy solutions and provide technical know-how on addressing different challenges across channel services to drive channel usage and improve customer Omni-channel experience.
• Timely delivery of different alternative channels, remittance and payments systems projects, ensuring adherence to Agile, ITIL, Security and Change management frameworks set by the Technology department.
• Custodian of multichannel systems like ATMs & POS, Agency Banking, Mobile banking, Card Switch, NMB App, Internet Banking, Cash Collections, Bill Payments systems and third-party channels system integrations, i.e. TRA, GEPG, Billers, etc.
• Ensure all outbound and inbound electronic payments and settlements comply with local and international regulatory frameworks such as NPS 2015 ACT, FTCA, etc.
• Manage the multiple players on the mobile banking app ecosystem, their operations, security, integrations, and deployments.
• Design and implement continuous improvement plans, systems upgrades, systems capacity and integrations to cater for business growth, security and conformance of regulatory requirements.
• Ensure Business continuity for all systems under his/her custody by facilitating disaster recovery tests as per DR and BCM policies.
• Provide leadership through inspiring, innovating and developing the digital channels and payments teams and by encouraging new solutions, support for emerging technologies and ideas.
• Lead alternative channels technical teams, i.e. Mobile banking, Cards systems, Agency banking and payments support teams, taking overall responsibility for the channels systems performance, SLAs and integration of channels systems with internal and third-party systems.
• Ensure full compliance, provide oversight, and monitor the implementation of various consumer protection requirements across business areas/units

Knowledge and Skills:

• Strong digital innovation orientation, EQ, self-drive capabilities and business development.
• Good understanding of Digital channels operations, emerging technologies
• Knowledge in Agile project management methodology
• Knowledge and understanding of the budgeting and costing process
• Results-driven, good organizational and administrative skills
• Change Management and stakeholder management skills
• Strong leadership, communications and interpersonal skills

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, Business Computing, or any related discipline.
• A master's degree in computing and IT, Mathematics, or Business Administration is an added advantage.
• Relevant certification(s) in payment systems, agency banking, mobile money, card systems, settlement and clearing, PCI-DSS cert, Design Digital platforms, and BOT certifications.
• Minimum 7 years' experience in Alternative Channels space, Innovation and Development or Banking Technology operations, of which 3 must be in a senior leadership role.
  
  
  NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
  
  Female candidates and people living with disabilities are strongly encouraged to apply for this position.
  
  NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
  
  Only shortlisted candidates will be contacted.

Job opening date : 24-Mar-2026

Job closing date : 07-Apr-2026