Head; Communications And Corporate Affairs at NMB Bank Tanzania

Responsible for developing and executing the bank's communication, reputation management, stakeholder engagement, and corporate social responsibility strategies.

Main Responsibilities:

• Ensure that the bank's brand, image, and relationships with internal and external stakeholders are managed effectively to support its strategic objectives, customer trust, and market leadership.
• Develop and implement a comprehensive communications strategy aligned with the bank's vision, mission, and business goals.
• Oversee all internal and external communication channels — media, digital, and executive communication.
• Ensure brand consistency and adherence to corporate identity standards across all platforms and subsidiaries.
• Advise executive management on communication risks and opportunities.

Corporate Affairs & Stakeholder Management

• Build and maintain relationships with key stakeholders, including regulators, government agencies, investors, and industry associations.
• Manage corporate reputation through proactive engagement, transparency, and timely communication.
• Monitor public policy trends affecting the banking sector and provide strategic guidance to management.
• Coordinate responses to issues of public interest, ensuring the bank's position is well represented.

Media Relations & Crisis Communication

• Serve as the primary spokesperson for the bank on strategic and reputational matters.
• Cultivate strong media relationships and manage press interactions, interviews, and press releases.
• Lead crisis communication planning and execution to protect the bank's reputation.
• Monitor media coverage and provide insights and recommendations to the Executive Committee.

Corporate Social Investment (CSI) & Corporate Sustainability

• Design and implement CSI and sustainability strategies that align with the bank's values and community priorities.
• Manage partnerships and programs that strengthen the bank's social and environmental impact.
• Track and report CSI outcomes and sustainability indicators.

Internal Communication

• Drive employee engagement through consistent, transparent internal communications.
• Support leadership visibility and alignment on key business messages.
• Manage internal campaigns to reinforce organizational culture, mission, and values.

Brand & Reputation Management

• Oversee the bank's brand positioning and ensure it reflects innovation, trust, and customer focus.
• Conduct periodic brand audits and stakeholder perception surveys.
• Manage sponsorships, events, and thought leadership initiatives that enhance visibility.

Knowledge and Skills:

• Understanding of banking operations retail, corporate, investment, and digital banking.
• Awareness of financial performance metrics, investor relations, and capital markets communication.
• Knowledge of banking risks and reputation sensitivity, including data privacy, compliance, and consumer trust.
• Principles of strategic communication planning and message development.
• Deep knowledge of media landscape traditional, digital and media engagement best practices.
• Understanding of stakeholder mapping and influence strategies from policymakers to community leaders.
• Knowledge of organizational communication frameworks that drive employee engagement.
• Knowledge of disclosure standards for publicly listed or regulated entities.
• Exceptional written and verbal communication skills.
• Strategic thinker with strong business and political acumen.
• Strong media relations and storytelling ability.
• Skilled in crisis management and issue resolution.
• Excellent interpersonal and stakeholder management skills.
• Ability to lead and motivate cross-functional teams.
• Digital communication proficiency (social media, web, content strategy).
• Integrity, discretion, and sound judgment

Qualifications and Experience:

• Bachelor's degree in Communications, Public Relations, Journalism, Law, Marketing, Business Administration, or related fields.
• Master's degree is an added advantage
• Certificate of Proficiency in Corporate Communication will also be an added advantage
• Minimum 7 years' experience in corporate communications, public affairs, or reputation management with at least 5 years in a senior leadership role.
• Proven experience in banking, financial services, or highly regulated sectors.
• Demonstrated success in managing strategic communication and stakeholder relations

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 10-Nov-2025

Job closing date : 24-Nov-2025