Head of Digital Business at I&M Bank Tanzania

The Head of Digital Business is a strategic hire responsible for driving the growth, profitability, and market leadership of the Bank’s digital business portfolio. This includes overseeing digital lending products, alternative banking channels (USSD, Mobile App, Internet Banking, Agency Banking, Wallets, etc.), and end-to-end commercialization of digital solutions. This role ensures seamless customer experience, rapid innovation, and data-driven business decisions, aligning with the Bank’s first digital agenda.

Key Responsibilities/Tasks

Strategic Business Development/Management

• Lead Strategy Development, Execution and Commercial Growth: Develop and execute a bold roadmap for digital channels, payments, cards, and digital lending, driving revenue growth and market leadership in Tanzania’s competitive banking landscape.
• Maximize Commercial Opportunities: Identify and capitalize on untapped market segments, designing targeted payment products that meet the needs of Tanzania’s diverse customer base, from urban businesses to rural communities.
• Oversee Innovative Solutions: Direct the development and management of cutting-edge digital banking and payment systems, ensuring they deliver seamless, scalable, and profitable services.
• Strengthen Strategic Partnerships: Forge alliances with fintechs, mobile network operators, and other key players in Tanzania’s payment ecosystem to enhance service offerings and drive transaction volumes.

Digital Payments

• Boost Market Penetration: Drive aggressive customer acquisition and engagement strategies to increase the uptake of payment solutions, positioning I&M Bank as the go-to provider in Tanzania’s digital economy.
• Anticipate Market Shifts: Monitor Tanzania’s banking trends, including mobile money interoperability and regulatory changes, to launch innovative payment services that keep I&M Bank ahead of competitors.
• Engage and involve with customers and supporting them by monitoring their account conduct and ensure the client is well registered in channels aimed at developing a strong bond and loyalty

Alternate Channels Commercialization

• Drive channel profitability and customer engagement across USSD, Mobile Banking, Internet Banking, Agency Banking, and Wallets.
• Leverage data and UX insights to continuously improve digital channel functionality, reliability, and customer satisfaction.
• Identify opportunities to cross-sell and upsell within digital ecosystems, increasing customer lifetime value.

Digital lending

• Manage existing Digital lending Product to ensure suitability of the business and profitability.
• Expand Digital Lending Products: Design and manage digital lending products tailored to the needs of retail and SME customers, leveraging data analytics and innovative credit scoring models.

Digital Experience

• Leadership in Digital Transformation: Develop and implement digital onboarding processes for both retail and SME customers, ensuring seamless and efficient customer experience.
• Enhance Customer Loyalty: Lead initiatives to improve the digital payment experience, ensuring accessibility, affordability, and reliability to build lasting customer trust across Tanzania.

Compliance & Risk Management

• Uphold Operational Excellence: Ensure all digital banking and payment operations comply with Tanzania’s regulatory standards and internal policies, maintaining trust and operational integrity.

Leadership & Cross-Functional Collaboration

• Team/People Leadership: Guide and inspire your team to achieve commercial targets and professional growth, fostering a culture of innovation and accountability.
• Inform Leadership Decisions: Deliver data-driven reports and forecasts to senior management, highlighting commercial performance, customer adoption metrics, and growth opportunities.
• Build Collaborative Success: Partner with IT, operations, and product teams to deliver customer-focused, commercially viable digital services that strengthen I&M Bank’s market position.

Performance Management & Analytics

• Define, track, and report key commercial KPIs including revenue, transaction
  volumes, adoption, cost-to-serve, and digital engagement.
• Leverage data insights to optimize digital product portfolios, refine go-to-market
  strategies, and support agile decision-making.

Skills, Knowledge and Abilities

• Strategic commercial mindset with P&L ownership experience
• Digital product and platform leadership
• Customer-centric and data-led decision-making
• Strong partnerships and ecosystem development capability
• Deep expertise in digital payments, lending, and channel management
• Agile, collaborative, and results-oriented leadership style
• High proficiency in digital financial services, emerging tech, and regulatory
  frameworks

Academic / Professional Qualifications

• Bachelor’s degree in business, Finance, Computer Science, or a related field. MBA
  or Master’s preferred.
  Working Experience Required
• Minimum of 10 years of experience in digital banking, fintech, or financial services,
  with 5+ years in a senior commercial or digital leadership role.
• Proven success in launching and scaling digital lending, payments, and channel
  products.
• Strong understanding of payment infrastructure (e.g., card schemes, QR codes,
  agency models, APIs, wallets)

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED