Head of Retail Products at I&M Bank Tanzania

We are looking for a Head of Retail Products to take full ownership of the bank’s product ecosystem, driving growth, innovation, and market relevance across all retail offerings.

You will lead strategy, execution, and performance across Retail Assets & Liabilities, Digital Banking, Cards, Bancassurance, Custodial and Investment Services, ensuring strong commercial outcomes and a superior customer experience.

Ket Job Requirements:

Product Strategy & Lifecycle Management

• Lead the development and management of:
  • Retail Loans, Mortgages, Overdrafts & Government Schemes
  • CASA, Savings & Term Deposits
  • Digital Banking (Mobile, Internet, Agency & WhatsApp Banking)
  • Cards (Debit, Credit, Prepaid)
  • Bancassurance
  • Custodial & Investment Services
• Own the full product lifecycle — from idea to launch to optimization
• Align all products with business strategy, market trends, and regulatory requirements
• Develop business cases and financial models for new initiatives

Business Growth & Financial Performance

• Drive growth across:
  • Loan book and deposits
  • Digital adoption and transaction volumes
  • Card usage and issuance
  • Fee income (investments, custodial, bancassurance)
• Manage pricing, margins, and profitability
• Optimize balance sheet performance and cost of funds
• Provide strategic input into pricing, liquidity, and portfolio decisions
• Deliver strong P&L performance across all product lines

Sales Enablement & Partnerships

• Partner with Retail, Corporate, and Branch teams to drive product uptake
• Enable sales through campaigns, training, and cross-selling strategies
• Build and manage strategic partnerships with:
  • Insurance providers
  • Asset managers and custodians
  • Fintechs and payment networks

Customer Experience & Innovation

• Champion customer-first product design
• Use insights, analytics, and feedback to continuously improve offerings
• Drive innovation across digital banking, cards, and investment products
• Ensure seamless and intuitive customer journeys

Digital & Channel Integration

• Lead digital transformation across product offerings
• Optimize delivery across mobile, internet, USSD, and agency channels
• Oversee the cards ecosystem and partnerships
• Work closely with ICT to ensure scalable, stable, and innovative systems

Risk, Compliance & Governance

• Ensure full compliance with regulatory requirements (BOT, KYC/AML)
• Act as first line of defense for product-related risks
• Monitor operational, credit, fraud, and reputational risks
• Address audit findings and implement corrective actions

Reporting & Insights

• Track and report on key product performance metrics
• Provide insights to senior management and key committees
• Support reporting to ALCO, Product Committees, and the Board

Leadership & Team Management

• Build and lead a high-performing product team
• Coach, mentor, and develop talent
• Drive a culture of accountability, ownership, and innovation

Competencies Required

• Strong expertise in Retail & Digital Banking, Cards, Investments, and Bancassurance
• Deep understanding of the Tanzanian banking and regulatory landscape
• Proven track record in product strategy, innovation, and lifecycle management
• Strong commercial, analytical, and financial modeling skills
• Experience with digital ecosystems, fintech partnerships, and payment systems
• Customer-focused with strong attention to user experience
• Exceptional stakeholder management and communication skills
• Strong leadership and team development capabilities
  
  

Qualifications and Experience

• Bachelor’s degree in Business, Finance, Economics, or related field
• MBA or relevant professional certification is an added advantage
• 8–10 years of banking experience, with at least 5 years in Product Leadership
• Experience in Digital Banking, Cards, Investments, or Bancassurance is highly desirable

I&M Bank Tanzania is an equal opportunity employer. We do not discriminate on the basis of gender, age, disability, religion, or background. By applying and submitting your documents, you consent to the collection, processing, and use of your personal data for recruitment and selection purposes in line with applicable data protection regulations.

Only shortlisted candidates will be contacted.