Katoro Service Center Bank teller at KCB Bank Tanzania

Process all the counter transactions accurately in accordance with the set objectives.

Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.

Cross-sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.

Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.

Handle customer requests efficiently and raise any problems to the Head Teller/SQC Manager in order to meet customer satisfaction & to reach customer delight

Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance

Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures

Academic & Professional

Particulars Detail Specific Field or Qualification Need Type[1]
Education Bachelor’s degree Bachelor’s degree from any recognized institution
RQ

Professional Qualifications AKIB, CPA (T), ACCA
DE

Master’s degree Business Related
AA

Experience –Years

Total Minimum No of Years Experience Required

Fresh Graduate (1 year experience added advantage)

[1] Need Types are : RQ = Required, AA = Added Advantage