Katoro Service Centre Customer Experience Officer at KCB Bank Tanzania
Job Role Insights
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Date posted
2025-09-26
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Closing date
2025-10-09
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Hiring location
Geita
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Career level
Fresher
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Qualification
Bachelor Degree
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Experience
1 - 2 Years
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Quantity
1 person
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Gender
both
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Job ID
123746
Job Description
- Handling all walk-in customer queries i.e. inquires, Request and complaints.
- Account opening
- Process ATM and cheque book orders
- ATM card and Cheque book issuing and balancing.
- Mobile banking and Internet banking activation (inputter)
- Support customers in using bank’s products.
- Cross sale Bank’s products
- Manage and ensure smooth collection of customer feedback.
- Work closely with Branch Service Focus Team (SFT) in resolving service challenges improving service delivery.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional –
Particulars Detail Specific Field or Qualification Need Type[1]
Education Bachelor’s degree Bachelor’s degree from any recognized institution
RQ
Master’s degree Business Related
AA
Experience –Years
Total Minimum No of Years Experience Required
Fresh Graduate (1 year experience added advantage)
[1] Need Types are : RQ = Required, AA = Added Advantage
Participate fully in all customer engagement activities.
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