Katoro Service Centre Manager at KCB Bank Tanzania

KEY RESPONSIBILITIES:

• Customer Service Management: Drive a customer-centric culture, ensuring high service standards and prompt resolution of customer issues.
• Operational Leadership: Oversee day-to-day service center operations, ensuring smooth workflows and optimal resource utilization.
• Risk Management & Compliance: Implement and maintain an effective risk management framework, ensuring adherence to regulatory and internal compliance requirements.
• Performance & Efficiency: Monitor key performance indicators (KPIs) and implement strategies to enhance efficiency, productivity, and service delivery.
• Team Leadership & Development: Provide guidance, coaching, and motivation to staff, fostering a high-performance work environment.
• Resource Optimization: Ensure efficient allocation and utilization of resources to enhance service delivery while controlling operational costs.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional –

Particulars Detail Specific Field or Qualitifaction Need Type[1]
Education Bachelors Degree Bachelor Degree from any recognized institution
RQ

Professional Qualifications NBAA, CPA (T), ACCA
ES

Masters Degree Business Related
AA

Experience – ….Years

Total Minimum No of Years Experience Required

5

[1] Need Types are : RQ = Required, AA = Added Advantage