Manager; Transaction Solutions (Corporate Banking) (2 Position) at NMB Bank Tanzania

To lead the development and delivery of innovative Transaction Banking solutions for Corporate Banking clients, focusing on client engagement, product development, and driving sales initiatives through cross-functional collaboration. It requires a strategic mindset to anticipate market trends and grow the transaction services business.

Main Responsibilities:

• Work closely with Senior Manager to define the business needs for all cash management products development strategies to align with Transaction Service offerings.
• Manage Risk and Regulatory items related to the products, including managing inter-team and technology dependencies to mitigate project and product risks.
• Stay abreast of competitive and strategic trends in the market and incorporate into the innovation and product development pipeline as well as product positioning and pricing strategies.
• Develop an understanding of current challenges within Transaction services and suggest innovative solutions, improve existing offerings, and ensure that the products meet the needs of customers.
• Identify and develop new data capabilities aimed at delivering customer understanding, context and events.
• Prioritize and rationalize roadmap against business needs, longer term platform health and partnership needs.
• Guide pan-bank sales teams in marketing our Transaction Banking capabilities.
• Collaborate with various partner teams across the bank to inform end customer experiences based on our data capabilities.
• Translate between business requirements and technology specifications – in both directions top-down and bottom-up.
• Provide input to the Sales Managers during the development of product-specific sales campaigns.
• Build relationships with internal service providers, including Marketing, Communications and Operations, and ensure that service level agreements are implemented and maintained where appropriate.

Business Management

• Liaise with the relevant departments on any major processing issues directly linked to the product design or the channels through which the products are distributed.
• Provide support to the Senior Manager in Implementing new products into market
• Innovate and capture requirements for the clients based on the existing integration with client's ERPs and iterate design and delivery with the technical team.
• Prioritize different, and possibly competing, requirements to a coherent product delivery
• Translate what an end customer requires in terms of functional requirements
• Collaborate with Product Managers to provide end-to-end solutions
• Engage all stakeholders in product development and management
• Ensure involvement of relevant teams within the bank in the completion of all product testing
• Ensure that sales programs and selling call plans are always in place, ensure that proper execution schedules are monitored and adhered to by all subordinates.
• Engage in consistent promotion of digitized solutions for visibility and uptake.
• Review and feedback into customer satisfaction surveys, responding to customer complaints.

Knowledge and Skills:

• A comprehensive knowledge of Tanzanian Banking products and systems that support them.
• In-depth understanding of Transaction Service product offerings in the wider financial services industry.
• Detailed knowledge of consumer buying behavior, marketing techniques and evolving trends
• Understanding of customer segmentation theory and practice.
• In-depth understanding of the industry, advisory, regulatory and professional bodies
• Understanding of legislation related to financial services and channel delivery
• Knowledge of constructing reports, executive summaries and briefs
• Mathematical skills
• Communication skills - both written and oral
• Business planning
• Strong analytical skills
• Advanced computer skills - is a requirement
• Basic numerical skills for calculation of statistics, figures and targets
• Good interpersonal and networking skills
• Basic Technical understanding
• Team management skills
• Report writing skills

Qualifications and Experience:

• Bachelor's Degree in Banking, Business, Computer Science, Finance or related fields.
• Master's degree in business studies is an added advantage
• At least four (4) years of proven work experience in a reputable financial institution, preferably within Transaction Banking or Digital Banking units.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.