Nafasi za Kazi 2 Head of IT Infrastructure & IT Service Management at Diamond Trust Bank

Diamond Trust Bank (DTB) is a leading East African regional commercial bank and financial services group with over 75 years of experience, operating in Kenya, Tanzania, Uganda, and Burundi. Listed on the Nairobi Securities Exchange and affiliated with the Aga Khan Development Network (AKDN), it provides retail, SME, and corporate banking via branches and digital platforms.

The total number of job posts listed here for Diamond Trust Bank (DTB) is 2 posts in February 2026.

HEAD OF IT INFRASTRUCTURE

JOB PURPOSE Lead, manage, and continuously improve the Bank’s IT Infrastructure to ensure high availability, security, scalability, regulatory compliance, and operational efficiency in line with business goals and industry standards.

KEY DUTIES AND RESPONSIBILITIES

• Develop and execute IT Infrastructure strategy aligned with the Bank’s digital roadmap
• Lead transformation projects (cloud adoption, virtualization, automation)
• Prepare and manage infrastructure CAPEX and OPEX budgets
• Monitor and optimize Total Cost of Ownership (TCO)
• Present performance and risk reports to Executive Management
• Lead, mentor, and manage the infrastructure team (including performance reviews and succession planning)
• Develop team skills and certification roadmap
• Manage capacity planning and technology lifecycle
• Ensure full compliance with Central Bank and other regulatory requirements

REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications (one or more preferred): CCNP / CCIE, Microsoft Certified (Azure / Windows Server), ITIL, CISSP / CISM (strong advantage), VMware certification, ISO 27001 Lead Implementer/Auditor (advantage)

WORK EXPERIENCE

• Minimum 5 years in an IT environment
• 3–5 years in a leadership or supervisory role
• Banking or financial services experience preferred
• Familiarity with service delivery and support functions

PERSONAL ATTRIBUTES

• Structured and independent approach to complex, variable environments
• Ability to balance conflicting business priorities
• Comfort managing both long-term strategy and short-term delivery

HEAD – IT SERVICE MANAGEMENT / IT DISASTER RECOVERY

JOB PURPOSE Provide strategic leadership and governance for IT Service Management (ITSM) and IT Disaster Recovery (DR), ensuring high service availability, operational resilience, regulatory compliance, and continuous improvement aligned with business needs and best practices.

KEY DUTIES AND RESPONSIBILITIES

• Build, implement, and improve the Bank’s ITSM framework based on ITIL and industry standards
• Own and govern core ITSM processes: Incident Management, Problem Management, Change Management, Release & Deployment Management, Service Level Management, Capacity & Availability Management, Continual Service Improvement (CSI)
• Document, standardize, and enforce consistent application of all ITSM processes
• Create and monitor service performance dashboards and KPIs for Executive Management
• Lead root cause analysis (RCA) and drive year-on-year reduction in repeat incidents
• Champion service maturity through structured reviews and improvement programs
• Take executive ownership of Major Incident Management

REQUIREMENTS

• Bachelor’s degree in Information Technology, Computer Science, or related field
• ITIL Certification (required)
• Preferred / advantage certifications: ISO 22301 or Business Continuity Management, COBIT, Project Management (PMP / PRINCE2), Relevant risk/governance certification

WORK EXPERIENCE

• At least 5 years in an IT environment
• 3–5 years in senior leadership or managerial role
• Proven track record implementing and managing ITIL-based service management frameworks

PERSONAL ATTRIBUTES

• Strong service-oriented mindset
• Structured and independent handling of complex environments
• Skill in balancing competing business demands

HOW TO APPLY

• Send your application letter and CV to: [email protected]
• Application Deadline: 25th February 2026