Property Management Intern at Absa Bank Tanzania

To Provide technical and operational support through assisting Property Manager in overseeing and maintaining the bank’s real estate portfolio, which includes offices, branches, and Offsites ATMs and ensure delivery of Real estate products, Mechanical, Electrical and Plumbing operations (MEP), non-IT fixed assets managements and Building engineering related projects meets or exceeds stakeholders Requirements (both internal and external). Focusing in improving response time for repair and maintenance, timely periodic service, and supporting strategic initiatives aimed at cost control, ensure compliance with regulators, facility upkeep, leases administration, contribute to the optimization of property-related processes, enhance documentation accuracy, and assist in routine inspections and vendor coordination. Assists in tracking maintenance requests, conducting site inspections when needed, updating property databases, and supporting project documentation.

Job Description

Main accountabilities and approximate time split

CRES Strategy and Engagement (5%)

• Develop detailed analysis and reporting of the Real Estate portfolio, maintenance costs and CRES projects to inform the management for Operations strategy.

Property Management (30%)

• Support Property manager to Ensure that property portfolios are appropriately managed on a day-to-day basis including oversight of both capital investment projects and engineering projects.
• Provision and maintenance of furniture, fittings, and equipment, including periodic tracking and verification of fixed asset movement.
• Ensure lease information is complete and accurate and updated in the system.
• Ensure vendor invoices are received, verified against approvals, documented and after payments provide proof of payment.
• Together with The Property Manager, ensure compliance with local and Group SHE regulations
• Together with property manager to do Monthly site visit for Offsite ATMs and prepare Site visit report with Observation and Timeline to close issue identified.

Deliver service excellence to stakeholders (15%)

• All queries received are tracked and processed and any pending queries are escalated to the line manager with reason for not being able to accomplish.
• Ensure third parties’ complaints are handled according to laid down procedures on complaint handling
• Institute and analyze periodical internal customer perception survey to improve customer satisfaction
• Maintain excellent liaison with other suppliers and internal customers (staff)
• Ensure 100% of projects completed on time and within the approved budget.

Administration (50%)

• Together with the Property Manager Develop meaningful MI that will assist the stakeholders in tracking performance.
• Create Purchase requisition, Confirm the PO after delivery and Create Invoices in the system
• Register in Issue Tracker every request of repairs/ maintenance and establish deadline.
• Ensure availability of accurate and reliable information when requested.
• Build and maintain an effective relationship between Commercial Services Unit and all other Business functions
• Administration of Property Management helpdesk

Risk and Control Objective

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture

• Understanding your own role in the end-to-end processes in which you play a part, including applicable risks and controls.
• Adhere to Absa’s policies and procedures applicable to their own role, demonstrating sound judgement and responsible risk management.
• Report on all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
• Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable
• Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
• All mandatory training completed to deadline.

Technical skills / Competencies

• Tertiary qualification in the building sciences 
• Professionally qualified to at least degree level
• Proven experience in project management
• Proven ability as self-starter, with track record of achievement of goals and targets
• Experience of interpretation and development of management information
• Analytical and financial understanding of service cost models and lifetime cost of acquisition
• Excellent problem-solving skills and attention to detail
• Strong communication and collaboration skills
• Experience in the banking industry is a plus

Knowledge, Expertise and Experience

A candidate should be a holder of bachelor’s degree in architecture/ quantity surveying/construction management/Property Management, Building Engineering or any other relevant discipline.

Absa Values

Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

• Trust
• Resourceful
• Stewardship
• Inclusive
• Courage

Education

Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)