Relationship Manager Commercial Banking

Organization: Exim Bank Tanzania
Position: Relationship Manager - Commercial Banking
Number of Positions: 1
Reporting To: Senior Manager, Commercial Banking
Responsible For: Business development and relationship management of the bank’s Commercial portfolio
Department: Corporate and Institutional Banking
Region: Dar es Salaam
Hours of Work: 8:00 AM to 5:00 PM, Monday to Friday. Additional hours as required by workload.

PURPOSE OF JOB

• The primary purpose of this role is to drive the growth of assets, liabilities, and profitability within the Commercial Banking portfolio in the assigned regions by acquiring new clients, delivering tailored financial solutions, and deepening existing client relationships.
• The Relationship Manager will play a pivotal role in identifying market opportunities, acquiring new clients, and fostering long-term relationships with mid-sized businesses within the assigned region. As a trusted advisor, the Relationship Manager will be responsible for delivering exceptional client service, maximizing wallet share, ensuring customer satisfaction, and maintaining full compliance with the bank’s credit and risk policies. Additionally, the role will contribute to strengthening the bank’s brand presence and reputation in the region.
• The role requires a strong balance of business development, credit structuring, and portfolio management capabilities.

PRINCIPAL ACCOUNTABILITIES

• Proactively identify and engage prospective commercial banking clients, ensuring successful onboarding in accordance with the bank’s business development and growth strategy.
• Develop and execute effective client acquisition strategies to expand the commercial banking client base within the assigned region.
• Achieve assigned targets related to portfolio expansion, revenue growth, and product penetration within the designated region, in alignment with the bank’s commercial banking strategy.
• Promote and cross-sell the full range of commercial banking products and solutions, including lending, trade finance, deposits, and cash management, to meet diverse client needs and maximize wallet share.
• Manage the growth of well-priced assets and cost-effective, long-term liabilities by targeting reputable companies and organizations, with the objective of maximizing the Bank’s profitability.
• Maintain and strengthen key customer relationships through regular visits and engagement, ensuring the implementation of an effective call program for both existing and prospective clients.
• Uphold high professional standards while delivering quality financial solutions and ensuring competitive pricing to meet client needs.
• Cultivate strong relationships with clients to position the bank as their preferred partner for banking needs.
• Establish and maintain high-quality, profit-generating customer relationships within the targeted commercial market segment.
• Monitor the performance of the portfolio to ensure asset quality, proactively manage emerging risks, and maintain minimal levels of Non-Performing Loans (NPLs) in line with regulatory and internal compliance standards.
• Ensure full compliance with Know Your Customer (KYC), Counter-Terrorist Financing (CTF), and Anti-Money Laundering (AML) regulations in all interactions with existing and prospective clients.

RISK MANAGEMENT & OPERATIONAL CONTROL

• Maintain rigorous operational controls by ensuring strict adherence to the bank’s Risk Management, Compliance, and Internal Control policies and procedures.
• Ensure all banking activities within the portfolio comply with internal policies, regulatory requirements, and industry’s best practices.
• Maintain robust credit discipline by ensuring timely credit reviews, covenant monitoring, and proactive identification of early warning signals.
• Stay up to date with Exim Bank’s internal policies and procedures to proactively mitigate risks, prevent financial losses, and safeguard against fraud.
• Gather and analyze relevant information required to prepare and assess credit applications, ensuring timely decision-making and effective management of customer expectations.
• Identify and recommend improvements to internal processes to enhance efficiency, customer experience, and risk management.
• Champion a culture of accountability, operational excellence, and prudent risk-taking within the Commercial Banking segment.
• Provide regular reports to Management on the status of business leads, client complaints, and any outstanding issues related to customer relationships.

KEY COMPETENCIES

• Proven ability to identify and pursue new business opportunities, build a strong pipeline, and convert prospects into long-term clients.
• Strong skills in assessing financial statements, preparing credit proposals, and understanding risk profiles of the commercial banking segment.
• In-depth understanding of commercial banking products such as trade finance, working capital, term loans, deposits, and cash management.
• Awareness of economic, industry, and competitor trends affecting the commercial banking segment.
• Excellent interpersonal, presentation, and negotiation skills with the ability to influence stakeholders at various levels.
• Strong people management skills with the ability to lead client engagements and collaborate effectively across teams.
• Experience in structured trade finance and project financing is highly desirable and will be considered an added advantage.
• Proficiency in both written and spoken English and Swahili to ensure clear and effective communication with clients and stakeholders.
• Ability to accurately assess customer needs and tailor financial products to effectively meet those requirements.
• Proven ability to manage time effectively and work efficiently to meet deadlines.
• Willingness and ability to travel frequently, as required, to support business objectives.

QUALIFICATIONS AND EXPERIENCE

• A Bachelor’s degree in Finance, Banking, Business Administration, Economics, or a related field.
• A Master’s degree or professional qualifications, e.g. CFA, ACCA, CPA, will be an added advantage.
• Minimum of 3 to 5 years’ proven experience in relationship management within a commercial or corporate banking environment.

EQUAL OPPORTUNITY STATEMENT

Exim Bank (T) Ltd is an employer that provides equal opportunities and is dedicated to fostering a diverse workplace and attaining a gender-balanced team. The Bank highly encourages women and individuals with disabilities to submit their applications for this position.

HOW TO APPLY

Send your CV and cover letter to:

Email: [email protected]

Application Deadline: 09 October 2026

NB: Only shortlisted candidates will be contacted.