Relationship Manager Institutional Banking at NMB Bank Tanzania

To grow and retain a portfolio of Institutional Banking clients in Zanzibar (both Government and Private Institutions) by performing a proactive, mobile, value-adding financial partnership role, ensuring that close personal attention is given to providing a full array of customized financial solutions and services tailored to meet the growth needs of Institutional clients.

Main Responsibilities:

• Manage a portfolio of existing Institutional Banking clients providing solutions to ensure growth of portfolio and retention.
• Support the unit's growth and profitability through effective development of new businesses with Government Institutions and Private Institutions within Zanzibar for both Unguja & Pemba.
• Work closely with other Business Units in driving Institutional Banking strategy with focus in acquiring new Institutional clients and key projects and offering needed financial solutions (Payment and collection solutions) also align with internal stakeholders for execution of account plans.
• Support the preparation of Request for Proposals (RFPs), develop pricing proposals in conjunction with RFP responses and obtain approval prior to delivery.
• Upkeep the development of long-term Institutional Banking penetration plans to Zanzibar.
• Take lead in the market intelligence as well as advising the Senior Manager on various ongoing and upcoming development projects for Government and Private Institutions.
• Support the Cluster Manager – Zanzibar on issues that need Institutional Banking support.
• Identify and develop a target pipeline and aggressively market new profitable institutional customers and exploit cross-selling opportunities.
• Gather information that is needed to prepare and assess credit applications to manage customer expectations.
• Manage the development of prudently priced assets, cost-effective long-term liability with reputable institutions and organizations to ensure Bank's maximum profitability
  
  Customer Service Quality and Efficiency
  
• Adhere to high professional standards and strive to provide quality services and competitive pricing to clients by ensuring delivery of industry-leading customer service, premier onboarding experience and advisory service to new and existing institutional Customers.
• Play a proactive liaison role between customers, client service delivery team and back-office service fulfilment and credit functions.
• Interact frequently and closely with all clients to analyze and establish ongoing needs and to assist clients to better understand their financial requirements.
• Accurately and efficiently processing customer mandates/ documentation requirements for financial facilities.
• Mine and analyze customer data to identify and plan for expansion and/or additional business opportunities for the bank
• Develop and implement a client-calling schedule to visit all clients in the portfolio.
  
  Risk Management
  
• Monitor and manage complete regulatory compliance (KYC); Control Self-Assessment and addressing of root-cause for issues raised.
• Maintain a high quality of the asset book, ensure excellent performance and maximum returns of the portfolio.
• Gather information that is needed to prepare and assess credit applications to manage customer expectations.
• Proactively manage client portfolio in compliance with regulatory environment, keeping up with bank's guidelines, policies and procedures to mitigate financial loss and fraud within the bank.
• Maintain high standard of operational controls including adherence to Risk Management and Compliance guidelines.
• Embed NMB values and code of conduct by ensuring adherence to the highest standards of ethics with relevant policies, processes and regulations.
• Consult staff in Risk, Credit, Legal and Compliance departments to ensure that the portfolio remains credit-worthy and within the policies of the bank.
• Manage the Institutional Banking liability & loan book within the bank's risk appetite statement.
• Prepare quality clients credit applications for submission to CREDCO.
• Always ensure growth of a quality credit portfolio and a sustainable self-funded wholesale banking balance-sheet
• Ensure proper record keeping in all documents submitted by clients for services at the bank

Knowledge and Skills:

• Good knowledge of general banking practices, policies, procedures and regulatory environment.
• A good current knowledge of different industry sectors and sector risk profiles/ trends
• Possess an intimate understanding of Institutional competitor activity, drivers, products, strengths, vulnerabilities, market share and client base accordingly to meet business objectives.
• Broad and detailed technical knowledge of general Institutional Banking practices and procedures.
• Good customer relationship and sound understanding of bank's products, policies and procedures.
• Analytical - identifies and analyses patterns and trends, sees the relationship between cause and effect, has an enquiring mind.
• Fluent in verbal and written communication in English and Swahili.
• Strong in numerical skills and financial acumen to analyze evaluation and identify trends in complex consolidated financial statements, balance sheets and ratios,
• Persuasive - Enjoys selling and negotiating, changing the opinions of others, convincing with arguments.
• Computer skills - Word/Excel/Power point.
• A good understanding of Zanzibar market environment.

Qualifications and Experience:

• Bachelor's degree in Economics, Business Administration, Finance, Marketing Statistics, Research or related fields.
• Master's degree in business studies is an added advantage
• Postgraduate education in Banking and/or Banking certification(s) is an added
• A minimum of 4 years' experience in Relationship Management managing government and other public sector clients.
• Experience working in Zanzibar is a must.
  
  NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
  Female candidates and people living with disabilities are strongly encouraged to apply for this position.
  
  NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
  
  Only shortlisted candidates will be contacted.

Job opening date : 11-May-2026

Job closing date : 25-May-2026