Sales Coordinator Performance & Acquisition at NBC Bank Tanzania

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

To coordinate and drive the nationwide Agency Banking Lead Generation Programme by monitoring acquisition performance, coordinating commercial initiatives, supporting field execution, ensuring quality onboarding, facilitating performance management and enabling achievement of national Agent acquisition and customer growth targets.

Job Description

Key Accountabilities:

National Lead Generation Programme Coordination (25%)

Responsible for coordinating the nationwide Lead Generation Programme to ensure consistent execution across all branches.

Responsibilities

• Coordinate implementation of the Lead Generation Programme across all branches.
• Coordinate Agent acquisition campaigns.
• Coordinate Account Opening campaigns.
• Coordinate Insurance acquisition initiatives.
• Ensure consistent execution of approved acquisition strategies.
• Monitor implementation of national acquisition plans.
• Coordinate branch support activities.
• Support rollout of new acquisition initiatives.
  

Performance Management, Coaching & Capability Development (25%)

Responsible for driving performance management and capability development of the Lead Generation Programme.

Responsibilities

• Coordinate the Lead Generator performance appraisal process by providing functional performance assessments and recommendations.
• First hand in days coaching to new Lead Generators
• Coordinate daily, weekly and monthly sales review meetings.
• Develop and monitor formal coaching plans.
• Identify training needs and recommend development interventions.
• Coordinate recognition and motivation programs for Lead Generators.
• Monitor achievement of acquisition KPIs.
• Analyze productivity trends and recommend improvement actions.
• Support Managers and Relationship Managers in improving acquisition performance.
  

Acquisition Performance & Commercial Campaign Coordination (20%)

Responsible for monitoring national acquisition performance and coordinating commercial growth initiatives.

Responsibilities

• Monitor Agent onboarding performance.
• Monitor Agent Activation.
• Monitor Customer Account Opening performance.
• Coordinate commercial acquisition campaigns.
• Monitor branch acquisition performance.
• Track productivity by branch, region and zone.
• Analyze conversion rates.
• Recommend initiatives to improve acquisition performance.
  

Quality Assurance, Compliance & Operational Support (15%)

Responsible for maintaining quality standards within the acquisition program.

Responsibilities

• Monitor compliance of Agent onboarding documentation.
• Review application quality trends.
• Monitor turnaround times.
• Escalate system and process issues affect acquisition performance.
• Coordinate resolution of acquisition-related operational issues.
• Monitor adherence to approved acquisition procedures.
• Recommend process improvements.
  

Reporting, Analytics & Stakeholder Coordination (15%)

Responsible for performance reporting and program coordination.

Responsibilities

• Prepare national Lead Generation performance reports.
• Develop daily, weekly and monthly dashboards.
• Monitor achievement of national acquisition targets.
• Analyze acquisition trends.
• Present performance reports to Management.
• Coordinate with Relationship Managers, Managers – Performance & Expansion, Branches, Operations, Technology and Business Support.
• Provide recommendations for continuous improvement of the Lead Generation Programme.
  

Education And Experience Required:

Education

• Bachelor’s degree in business administration, Banking, Finance, Marketing, Economics, Commerce, Statistics, Information Systems or any other related business field from a recognized institution.
• Professional certification in Sales, Project Management, Business Analysis or Customer Relationship Management will be an added advantage.
  

Experience

• Minimum of three (3) years' experience in Retail Banking, Agency Banking, Sales Management, Business Development, Relationship Management or Branch Banking.
• Experience in sales performance management and customer acquisition.
• Experience coordinating sales or business development programs across multiple locations.
• Experience in preparation and analysis of management reports and business performance dashboards.
• Experience in Agency Banking operations or Lead Generation program will be an added advantage.
• Experience working with digital sales systems, CRM platforms or performance management tools will be an added advantage.
  

Knowledge, Skills And Competencies Required:

Knowledge

• Agency Banking business model.
• Retail Banking products and services.
• Sales management principles.
• Customer acquisition and onboarding processes.
• Agent onboarding processes and KYC requirements.
• Performance management methodologies.
• Business performance reporting and analytics.
• Sales planning and campaign management.
• Business process improvement.
• Banking policies and regulatory requirements relating to customer onboarding.
• Microsoft Office Suite (Excel, Word, PowerPoint).
• Data visualization and reporting tools (e.g. Power BI) will be an added advantage.
  

Skills

• Sales coordination and performance management.
• Strong analytical and reporting skills.
• Business data analysis and interpretation.
• Presentation and facilitation skills.
• Stakeholder management.
• Planning and organizing.
• Problem-solving and decision-making.
• Communication and interpersonal skills.
• Coaching and mentoring.
• Report writing.
• Time management.
• Negotiation and influencing skills.
• Customer relationship management.
  

Competencies

Technical Competencies

• Business Performance Monitoring.
• Sales Performance Management.
• Commercial Campaign Coordination.
• Customer Acquisition Management.
• Agent Performance Analysis.
• Business Reporting.
• Business Systems Coordination.
• Quality Assurance.
• Business Planning.
  

Behavioral Competencies

• Customer Focus.
• Results Orientation.
• Accountability.
• Teamwork and Collaboration.
• Continuous Improvement.
• Initiative.
• Adaptability.
• Integrity and Professionalism.
• Attention to Detail.
• Resilience.
• Relationship Building.
  

Risk Management

• Operation risk
• Conduct risk
• Reputation risk
  

Qualifications

Administration (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas - Office Administration, Commercial mindset - Junior (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Planning and organising (Meets all of the requirements)