Senior CBS Products and Changes Specialist at CRDB Bank Tanzania

The Senior CBS Products and Changes Specialist is responsible for deployment, support, configuration and maintenance of Core Banking System, testing, implementation and maintenance of Core Banking products and changes and provide support on CBS Products to ensure systems availability in supporting banking operations.

Reporting Line

MANAGER CBS SUPPORT AND OPERATIONS

Location

Tanzania Head Office

Department

DEPARTMENT OF ICT

Number of openings

1

Job Purpose

Principle Responsibilities

• Deployment, support, and maintenance of Core Banking system application to ensure the application is effectively and efficiently utilized and available to respond to CRDB business requirements.
• Supervise and support CBS Products changes, customization, tests, and implementation to ensure system availability to business and suggesting for improvements.
• Identify, analyze, and resolve reported CBS system and products problems occurred and coordinate with the 3rd part support for solutions required escalation and resolve within SLA i.e., including troubleshooting, RCA, implementing bug fixes and resolve incidents in Service Manager escalated from Level 1-Service Desk.
• Coordinate DRP/BCP of core banking system testing and provide reports for ensuring compliance to comply with IT policy.
• Participate and provide deliverables and contribute to the Bank strategy related to ICT department / unit to ensure that plans are developed and implemented in line with clear business objectives and goals that support the overall Bank strategy.
• Participate and provide deliverables in the review, development, monitoring and control of the budget for the unit and monitor the budget of the unit to ensure budgets are aligned with the business plan and expenses are controlled within agreed limits.
• Supervise EOD/EOM/EOY activities and make sure system is online to business with the given SLA.
• Support project of Core Banking Upgrade/Replacement to ensure compliance with bank and regulatory requirements during the implementation.
• Proactively monitor CBS & Core Apps services to ensure standards quality of functional specifications developed and quality of System Integration Test performed before handover to the User Acceptance Test (UAT).

Qualifications Required

• Minimum of 3-year experience in Core banking system support, Projects, and User acceptance test.
• Experience of working in a deadline-oriented incident management environment managing multiple issues simultaneously.
• Demonstrated ability to work effectively in dynamic, collaborative, and fast‑paced environments while ensuring robust backup, recovery, and business continuity processes.
• Experienced in technical coordination and engagement with vendors, contractors, and key stakeholders to support seamless operational delivery.

• Technical knowledge of Core Banking System, administration, systems backup, and support.
• Train other IT staff and bank staff whenever required.
• Strong knowledge of troubleshooting when necessary or required.
• Demonstrated leadership and personnel management skills.
• Strong interpersonal, written, and oral communication skills.
• Strong ICT service management capabilities supported by effective SLA oversight and vendor management skills.
• Possession of a bachelor’s degree in computer systems technology or related academic field.
• ICT Service Management ITILv1 certifications.
• At least 5 years of general ICT Systems support experience in banking environment.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

Deadline

2026-03-13

Employment Terms

PERMANENT