Senior Manager Elite Banking at Exim Bank Tanzania

The purpose of the role is to manage Elite RMs and assure personalized financial solutions and exceptional service to high-net-worth clients, ensuring their needs are met and fostering long-term relationships.

Roles & Responsibilities

• Through Elite RMs to assure Acquisition, Development and Retention of Elite Banking clients
• To meet the fee income goal through the existing and NTB Elite client’s portfolio and assure growth in profitability.
• Know clients on a personal and professional level to understand their short- and long-term financial goals
• Increase client loyalty by meeting their needs and providing tailored financial advice
• Mentor and Coach paired team members through daily activity planning, prioritization, skills transfer and mind-set motivation
• Complete line manager responsibilities for managing assigned designated support staff and mobilizing the resources to provide best in class service to Elite Clients
• Sign up for strategic partnerships for Elite Clients for discounts against their Elite Banking account.
• Conduct regular reviews of clients' financial portfolios to ensure alignment with their goals.
• Identify and pursue new business opportunities with existing and potential clients.
• Collaborate with internal teams to deliver comprehensive financial services.
• Stay updated with market trends and financial products to provide informed advice.
• Ensure compliance with banking policies, procedures, and regulatory requirements.
• Any other duties as assigned.

QUALIFICATION AND EXPERIENCE REQUIRED

• Bachelor's degree in finance, Business Administration, or related field.
• Minimum of 5 years of experience in a similar role within the banking or financial sector.
• Strong interpersonal and communication skills.
• Excellent client relationship management abilities.
• Deep understanding of financial products and services.
• Analytical and problem-solving skills.
• High level of professionalism and confidentiality.
• Ability to work independently and as part of a team.