Senior Manager; Operational Risk

Ensure compliance with established frameworks and effective operational risk management across the Bank. Provide insights and recommendations on the Bank's operational risk profile and collaborate with business units to develop mitigation strategies.

Main Responsibilities:

• Develop and maintain an operational risk management framework that aligns with industry best practices and regulatory requirements.
• Conduct regular risk assessments and risk reporting and provide insights and recommendations to the Head of Operational Risk on the banks operational risk profile.
• Collaborate with business units to identify, assess, and control operational risks and to develop risk mitigation strategies.
• Monitor and evaluate the effectiveness of the banks risk mitigation strategies and processes and make recommendations for improvements as needed.
• Lead and facilitate risk-related training and awareness programs for staff, including the development and delivery of risk management policies and procedures.
• Represent the operational risk management function in senior-level meetings, including risk committee meetings, and provide insights and recommendations on the banks operational risk profile.
• Develop and implement a simplified RCSA process that covers all key controls and emphasizes the assurance over fundamental and routine controls.
• Compile and analyze regular performance metrics regarding the risk profile and use these metrics to drive the performance development of the governance and control teams and units under review.
• Monitor and remediate red and amber hot spots emanating from formal reviews, senior management and governance forums.
• Ensure that the governance and control teams have the necessary skills and capabilities to perform their engagements, and that their work is in line with professional standards and best practices.
  
  Business Relationship Management / Advice & Guidance
• Build and maintain strong relationships with business units and key stakeholders, including senior management, to understand their operational risk profile and provide advice and guidance on risk management best practices.
• Act as a trusted advisor to business units, providing subject matter expertise on operational risk and helping them identify, assess, and control risks.
• Collaborate with business units to develop risk mitigation strategies that align with the banks overall risk management framework.
• Provide guidance to business units on risk management policies and procedures and help ensure that they are being effectively implemented and adhered to.
• Facilitate risk-related discussions and decisions, including risk assessments, risk reporting, and risk mitigation strategies.
• Provide regular status updates to business units on risk management initiatives and progress and identify opportunities for improvement.
• Track and report on key Environmental, Social and Governance (ESG) - related operational risk indicators, including data related to climate events, environmental compliance breaches, and reputational risks.
• Assist in aligning internal practices with regulatory expectations and best practices in ESG and climate risk governance (e.g., BoT 2025 Guidelines, NBAA Guidelines, ISSB, TCFD).
• Collaborate with ESG, Sustainability, BCM or Risk Policy teams to strengthen the banks climate resilience and sustainable risk culture.
• Conduct awareness and training sessions on climate and ESG risks as part of broader operational risk training.
• Contribute to the development of dashboards or reports related to climate risk exposure and sustainability metrics for risk committees and regulators.
  
  Team Leadership
• Provide strategic leadership and direction to the operational risk management function, ensuring that it supports the bank's overall risk management strategy.
• Mentor and develop junior operational risk management staff, providing guidance and support as needed
• Foster a positive and collaborative team culture, promoting open communication, teamwork, and continuous improvement.
• Ensure that the operational risk management function is staffed with knowledgeable, competent, and motivated individuals who are aligned with the banks overall risk management strategy.

Knowledge and Skills:

• Proven experience in a bank or a financial institution with a focus on risk management and control.
• In-depth knowledge of retail and commercial banking products, risk management tools and methodologies, and operational processes.
• Expertise in analyzing and reporting on key areas of concern through the use of MI.
• Proficiency in Microsoft Excel and Other data analysis tools.
• Advanced knowledge of risk principles, processes, and techniques, including relevant regulatory frameworks and legislation (e.g., Basel 2, ISO 310002008, King IV, COSO, etc.).
• Experience in stakeholder management and team leadership.
• Strong risk management and control skills, including risk assessment, auditing, and control design.
• Excellent communication and influencing skills; with the ability to engage staff at all levels. Facilitation and team leadership skills.
• Critical thinking and problem-solving abilities.
• Excellent customer service skills.
• Effective time management and organizational skills.
• IT proficiency, including Microsoft Excel and other data analysis tools.

Qualifications and Experience:

• Bachelor's degree in finance, economics, risk management or relevant field.
• Certification in Professional Risk Management or a willingness to obtain it.
• Advanced numeracy skills and expertise in Microsoft Excel is preferred
• Additional relevant certifications, such as PRINCE2, FRM or Six Sigma is preferred
• Minimum of 5 years of banking experience, with a focus on risk management or audit.
• Substantive experience in a financial services business or professional services firm.
• Proven track record of managing stakeholders at all levels and leading teams.
• Solid understanding of operational risk frameworks, ESG, RCSAs, KRIs, loss event reporting, governance and assurance reviews.
• Experience in preparing reports and dashboards for senior management and governance committees.
• Familiarity with regulatory requirements and risk management standards (e.g., Basel II/III, COSO (ERM), ISO 310002008, King IV).
• Demonstrated experience in multiple parts of the risk management process, such as audit, compliance, regulation, risk control, and operations.
  
  
  NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
  Female candidates and people living with disabilities are strongly encouraged to apply for this position.
  
  NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
  
  Only shortlisted candidates will be contacted.

Job opening date :12-Oct-2026

Job closing date :26-Oct-2026