Specialist Office Applications at CRDB Bank Tanzania

Location

Tanzania Head Office

Department

DEPARTMENT OF ICT

Number of openings

1

Job Purpose

The role is responsible for providing second level operational support and maintenance of Office Applications systems which includes but not limited to active Directory Services, Enterprise Email solution and M365 collaboration platforms (teams, one drive etc), Office Automation applications (SharePoint, Intranet, Optima, smart service, iform etc), Enterprise File Management system. (NetApp), External customer facing platforms (Corporate website, domains etc), Printing services. Incumbent will be responsible to maintain maximum uptime and work closely with business units to achieve organization goals.

Principle Responsibilities

• Provide Second line support for all Office Application systems by providing operational support with all business units and ensure systems and services are operating at optimal level.
• Perform daily system health check and monitoring on all Office Applications systems as per system checklists and prepare daily status report.
• Ensure that all issues under Audit, Security and Compliance are attended timely and all raised issues by internal and external auditors are mitigated/resolved on time as per bank policies and procedure.
• Works collaboratively with NOC, SOC and Service Management team by managing all incidents and close all opened tickets within SLA and escalate to vendor in case there is a need.

• Participate on Disaster Recovery activities, system maintenance, Change Management and backup process.
• Working together with other system administrators and vendors in the process of troubleshooting incidents and must be flexible and available for 24/7.
• Coordinate with all relevant business units with regards to training and testing on new and existing application within the unit and attend appropriate training and workshop programs.
• Participate in all ICT projects for holistic visionary and control based on established governance practices and architecture models.
• Carryout other assignment as may be assigning by Manager Office Applications, ICT management and Executive management.

Qualifications Required

• Bachelors degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field.
• Minimum of 3 years experience supporting and administering Microsoft 365 applications and services, preferably within the banking, financial services, or a similarly regulated environment.
• Professional certifications in Microsoft technologies (e.g., Microsoft 365 Certified: Administrator Associate, Microsoft Certified: Modern Desktop Administrator, or related certifications) will be an added advantage.

• Proven experience managing relationships with vendors, service providers, and internal stakeholders to support office productivity solutions and digital workplace initiatives.
• Experience in troubleshooting, supporting, and optimizing enterprise office applications, collaboration tools, and end-user productivity platforms.
• Strong technical knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Power Platform, and related productivity applications.
• Proficiency in Microsoft 365 administration, security, user management, licensing, and governance.
• Solid understanding of systems administration principles, including Active Directory, Azure Active Directory (Microsoft Entra ID), and identity and access management concepts.
• Technical knowledge of client and server operating systems, including Windows Server and Microsoft Windows desktop environments.
• Experience with application deployment, configuration, maintenance, troubleshooting, and performance optimization.
• Understanding of information security best practices, compliance requirements, and data protection controls related to office productivity platforms.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

Deadline

2026-10-18

Employment Terms

PERMANENT