Bank Teller at UBA Bank Tanzania

JOB DETAILS

• Name: Not specified
• Job Reference Indicator: Not specified
• Organization Function: Not specified
• Job Grade: Not specified
• Organizational Level: Not specified
• Location: Not specified

REPORTING RELATIONSHIPS

• Functionally reports to: Customer Service Manager.
• Administratively reports to: Customer Service Manager.
• Supervises: Nil.

JOB OBJECTIVE

• To manage cash and cheque transactions and to maintain good service delivery at teller points.

DUTIES AND RESPONSIBILITIES

• Ensure prompt and efficient payment and posting of all cash and cheque transactions.
• Ensure proper balancing on a daily basis.
• Oversee responsibility for service delivery at teller points.
• Perform any other duties as assigned by the supervisor.

KEY PERFORMANCE INDICATORS

• Turnaround time.
• Customer delivery service index.
• Amount of revenue accrued through processing of customer transactions.
• Number of error transactions.
• Number of shortages and overages.

MINIMUM EDUCATION QUALIFICATIONS

• Degree with a minimum of Second Class (Lower Division) or its equivalent from a recognized and accredited university.
• Applicants must also possess a minimum of five (5) O'Level credits obtained in not more than two sittings, including credit passes in Mathematics and English Language.

KEY COMPETENCY LIST

Knowledge

• Banking operations, policies and procedures.
• Basic Accounting.

Skills/Competencies

• Professional disposition.
• Possess IT appreciation and application skills.
• Information sourcing and processing skills.
• Ability to pay attention to detail.
• Customer service orientation.