Business Development Associate at Britam Insurance Tanzania

The job holder will be responsible for growth of revenues and customer numbers for the branch to meet set annual premium targets for the branch. The role will report to the Branch manager.

Key responsibilities

General Responsibilities

• Support line manager to oversee the renewal process to make sure that the branch attains 90% renewal rate.
• Mandate to drive top-line growth through intermediaries – agents, banks, brokers and sales force executives.
• Effectively work with your supervisor in the analysis of the performance of the branch and propose and implement initiatives for the growth the branch.
• Drive the achievement of the sales revenue targets of the different intermediaries’ outlets i.e. agency, banks, brokers and sales force executives.
• Conduct spot/audit checks on the productivity of the agency and SFEs to ensure adherence to company and regulatory requirements with support from the line manager.
• Ensure that all internal compliance requirements are adhered to including agents licensing and renewal requirements as per the laid down company renewal procedures
• Serve as primary contact for agents and SFEs inquiries and concerns and ensure these are timely closed
• In liaison with finance, ensure timely premium collection from the intermediaries and timely payment of commissions
• Prepare timely reports for the channel as and when need arises.
• Promote cross selling to existing and new products through agents, banks, brokers, partnership and sales force executive network in liaison with product team.
• Ensuring that the agents and partners meet their set monthly targets. Review of targets and performance shall be on bi –weekly basis
• Appraising the performance of agents and sales force executives
• Ensure that premium is collected from clients in line with company policy of premium before cover.
• Supervising and motivating of the sales force executives.
• Overseeing the recruitment & deployment of the agencies and sales force executives for the branch and setting up new distribution networks.
• In liaison with the branch manager and sales training and development manager ensure that all sales force executives are regularly and properly trained to achieve Company objectives.
• Ensure that the agents and sales force executives are appropriately qualified as per TIRA requirements. This includes licenses and all other areas of compliance.
• Ensure full compliance with Company policies and procedures in the distribution networks. This means that any Audit violation of the procedures is strictly, and speedily handled and appropriate action taken
• Gather marketing intelligence statistics including competition, new products and Company’s image to facilitate development of strategies to give the company a competitive advantage.
• Prepare weekly and monthly reports on production.
• Assist in coordinating the claim notification, communicating to clients, and submitting the requisite documents in support of a claim, updating the clients during all stages of the claim settlement
• Undertake initial underwriting of business from the sales force executives to ensure sound acceptance of risk thereafter forward to the Underwriting Manager.
• Support line manager in the supervision and utilisation of sales tools to derive productivity of agents and sales force executive of the branch.
• Delegated Authority: As per the approved Delegated Authority Matrix
• Perform any other duties as may be assigned from time to time
• Deliver on performance requirements as defined in the department's strategy map, balanced score card and personal score card.
• In liaison with the branch manager and sales training and development manager ensure that all sales force executives are regularly and properly trained to achieve Company objectives.
• Ensure that the agents and sales force executives are appropriately qualified as per TIRA requirements. This includes licenses and all other areas of compliance.
• Ensure full compliance with Company policies and procedures in the distribution networks. This means that any Audit violation of the procedures is strictly, and speedily handled and appropriate action taken
• Gather marketing intelligence statistics including competition, new products and Company’s image to facilitate development of strategies to give the company a competitive advantage.
• Prepare weekly and monthly reports on production.
• Assist in coordinating the claim notification, communicating to clients, and submitting the requisite documents in support of a claim, updating the clients during all stages of the claim settlement
• Undertake initial underwriting of business from the sales force executives to ensure sound acceptance of risk thereafter forward to the Underwriting Manager.
• Support line manager in the supervision and utilisation of sales tools to derive productivity of agents and sales force executive of the branch.
• Delegated Authority: As per the approved Delegated Authority Matrix
• Perform any other duties as may be assigned from time to time
• Deliver on performance requirements as defined in the departments strategy map, balanced score card and personal score card.

Key Performance Measures

As described in your Personal Scorecard

Leadership category responsibility framework (Core Competencies)

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Working Relationships

Internal Relationships:

• Accountable to the Branch Manager
• Required to liaise and work closely with the other departments as may be necessary

External Relationships:

• Britam customers
• Agents, Banks, Brokers, SFEs and other partners
• TIRA & other regulatory authorities
• Service providers.

Knowledge, experience and qualifications required

• Bachelor degree in business related field (Insurance options preferred)
• Professional qualification in Insurance (COP, CII certificate is an added advantage)
• 1-2 years’ experience in sales (insurance sector preferred)
• Knowledge in insurance industry and concepts
• A demonstrated track record in managing relationships with banks to ensure sustained business support.

Emerging Leaders Competency Descriptions.

• Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values - Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analysing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behaviour; sets appropriate standards of behaviour.
• Formulating Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences

Technical/ Functional competencies

• Strong inter-personal skills and ability to work in a team-oriented and collaborative environment;
• A high sales drive and a strong will to succeed;
• Strong Analytical and presentation skills
• Confident, articulate and with strong communication skills;
• Results oriented with ability to work under strict deadlines and meet sales targets;
• Well groomed, presentable and strong interpersonal skills;
• Excellent written and verbal communication skills including note taking and summarizing skills and the ability to communicate well at all levels in a clear, appropriate and timely manner;
• Strong team player

Primary Location: Tanzania, United Republic of-Dar es Salaam-Dar es Salaam
Organization: Britam Insurance Tanzania Limited
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Job Posting: 18-08-2025
Unposting Date: 24-08-2025
Number of Openings: 1