Business Development Officer at Britam Insurance Tanzania

The role holder will be responsible for offering support to the Broking Manager for the consistent growth of sales in the Channel. The role will report to the Sales Manager of Broking.

Key Responsibilities

General Responsibilities

• Ensure and oversee the renewal process to make sure that channel attains 90% renewal rate.
• Develop Account strategy to unlock potential with key brokers
• Ensure profitable business growth objectives are met with each broker through new business and retention of existing business;
• Coordinate and ensure that there is a good working relationships with the operations departments i.e. underwriting and claims for efficient service delivery to brokers and clients
• In liaison with the credit follow-up on all outstanding premiums through IPF, bank Credits and cancelled business.
• Effectively engage in the data analysis process for the channel and advise the manager on the effective use of data to grow the channel
• In consultation with the Manager develop Strategies to grow new business and track it for each broker
• In consultation with the sales manager prepare accurate channel reports for the various meeting business strategy meetings on the performance of the channel and individual brokers.
• Align drivers of business to deliver on all agreed service level agreements;
• Communicate Partners expectations and provide insights back to the business to deliver competitively on a product or process;
• Preparation of accurate and competitive quotations for insurance business and ensure they are delivered promptly to potential clients;
• Oversee the processing of tenders and ensure required documentation is availed on time;
• Ensure prompt follow-up on renewals to ensure that the prescribed retention ratio is achieved;
• Manage assigned brokers to achieve the given's goals and objectives
• Delegated Authority: As per the approved Delegated Authority Matrix
• Perform any other duties as may be assigned from time to time
• Deliver on performance requirements as defined in the departments' strategy map, balance scorecard and personal scorecard.

Leadership category responsibility framework (Core Competencies)

Emerging Leaders In Britam Need To

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Working Relationships

Internal Relationships

• Responsible for staff working under this position
• Required to liaise and work closely with the other departments as may be necessary

External Relationships

• Britam customers
• Insurance sector players
• Brokers
• TIRA & other regulatory authorities
• Service providers.

Knowledge, Experience And Qualifications Required

• Bachelor degree in business related field (Insurance options preferred)
• Professional qualification in Insurance (CII certificate or equivalent qualification)
• 3-4 years’ experience in sales (insurance sector preferred)
• Knowledge in insurance industry and concepts
• A demonstrated track record in managing relationships with banks to ensure sustained business support.

Emerging Leaders Competency Descriptions.

• Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values - Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analysing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behaviour; sets appropriate standards of behaviour.
• Formulating Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
  

Adapting and responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences

Technical/ Functional competencies

• Strong inter-personal skills and ability to work in a team-oriented and collaborative environment;
• A high sales drive and a strong will to succeed;
• Strong Analytical and presentation skills
• Confident, articulate and with strong communication skills;
• Results oriented with ability to work under strict deadlines and meet sales targets;
• Well groomed, presentable and strong interpersonal skills;
• Excellent written and verbal communication skills including note taking and summarizing skills and the ability to communicate well at all levels in a clear, appropriate and timely manner;
• Strong team player

Primary Location

Tanzania, United Republic of-Dar es Salaam-Dar es Salaam

Organization

Britam Insurance Tanzania Limited

Job Type

Permanent

Shift

Day Job

Contract Type

Full-time

Job Posting

18-08-2025

Unposting Date

24-08-2025

Number of Openings

1