Head Business Solutions at Airtel Tanzania

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Customer Requirement Analysis 

1. Leadership of the function supporting the sales \ teams in analyzing customer requirements, providing solution design and liaising with networks to deliver on customer requirement 

Prompt and effective solution delivery

1. Responsible for the initial Solution Design and client site survey for all Enterprise Projects, covering wholesale and B2B solutions and products
2. Coordinate with all relevant internal and external stakeholders in 3rd order to deploy Enterprise Products and Solutions and for Enterprise Core Network Maintenance and Support
3. Coordinate closely with Network Services Team for delivery of enterprise solutions orders trouble ticket resolutions, logging and closure
4. Lead the teams attending to technical sales meeting along with Sales Managers in order to capture client’s request for service provisioning
5. Maintain a consolidate national project tracker for all ongoing Enterprise services implementation from Order to Completion in close coordination with Network teams and publish such tracker periodically for the benefit of sales and enterprise team
6. Provide all required documentation including approval process for implementation kick-off of all Enterprise service provisioning (CRF and any other supporting documents)
7. Provide the Enterprise Sales Team with the Job Completion Certificate for customer concurrence and endorsement to mark the completion of service provisioning and billing commencement
8. Coordinate the billing and invoicing of Enterprise Customers based on signed Job Completion Certificates.

Strong Support Structure

1. Lead teams to drive the resolution of all Enterprise Link Outages and faults in coordination with Enterprise Network Team with regular updates on resolution paths and action plans
2. Ensure proper quality assurance on all 3rd party installations on Enterprise Client sites
3. Lead the Coordination of technical support activities during and after Enterprise Service Implementation
4. Support actual implementation and service provisioning as required as and as subset of outage resolution on client site

Service level agreement compliance

1. High Compliance with the MTTR Clause in the contractual agreement with clients
2. Ensures prompt resolution of Network related issues in order to maintain the maximum service availability. (Avoid Unnecessary Revenue deduction)
3. Lead the Compilation of all outage reports for Enterprise customers and make it available Sales tams for reconciliation of such report with the customers when required
4. Assist with other documentations which might be required to keep track of Enterprise circuits and database including Technical and commercial details

Team Management

1. Provide clarity of purpose to team members
2. Ensure effective prioritization of product development activities and alignment of such to the overall SBU and company wide objective
3. Coach, mentor and guide team members, ensuring high motivation and engagement
4. Put in place training and development plan for members of the team

Product Management

1. Align with Group on product portfolio to be made available in the Tanzanian market
2. Manage the end-to-end product lifecycle of products in the portfolio
3. Develop bespoke products for the Tanzanian market
4. Product vision & strategy: Define the product vision, target customers, positioning, and strategic direction aligned to company goals
5. Customer & market understanding: Gather and synthesize customer needs, pain points, and feedback; track competitors and market trends
6. Roadmap & prioritization: Create and maintain the product roadmap; prioritize features using value, effort, risk, and strategic fit
7. Requirements & outcome definition: Translate problems into clear outcomes, user stories/requirements, and acceptance criteria; define what “success” looks like
8. Cross-functional leadership: Align Engineering, Design, Marketing, Sales, Operations, Legal/Compliance, etc., and drive decisions without direct authority
9. Delivery execution support: Ensure the team is building the right thing; remove ambiguity, manage trade-offs/scope, and support release readiness
10. Go-to-market & launches: Partner on pricing/packaging, launch plans, enablement for Sales/Support, and customer communications
11. Performance measurement: Define and track KPIs/OKRs (adoption, retention, revenue, NPS, etc.); run experiments and iterate based on data
12. Lifecycle management: Manage the product end-to-end—from discovery to growth, optimization, and deprecation/sunset when needed
13. Stakeholder management: Communicate status, trade-offs, and results to leadership and stakeholders; manage expectations and dependencies

Qualifications

Educational Qualifications & Functional / Technical Skills 

• Bachelor’s in computer science engineering, Electrical Electronics with Computing Option or any other IT related courses
• Professional qualifications in Networking such as CCNA, CCNP or higher will be an added advantage.

Relevant Experience (Type of experience and minimum number of years)

• 5-7 years of work experience with 3-4 years of relevant experience in Telecom Industry. 2 which must be at supervisory level
• Relevant experience in IT/telecom enterprise services networking environment covering wholesale and B2B products and solutions is required 
• Relevant experience and knowledge of cloud technology and cloud based solutions
• Relevant experience and knowledge of cyber security products and solutions
• Extensive knowledge of Microsoft office suite (Project, Word, Excel, Visio and Power Point) will be required. 

Other requirements (Behavioral etc.) 

• Delighting the customers
• Strong technical aptitude & IT savvy
• Strong communication skills
• Good interpersonal skills
• Teamwork & Collaboration with stakeholder 
• Highly Result Oriented believes in teamwork
• Customer centric approach
• Strong analytical skills able to draw conclusions from data, management of information and trends