Key Account Manager Merchant Payments at Yas Tanzania

Company: Mixx by Yas

Location: Dar es Salaam

Application Deadline: 17 July 2026

Qualifications

Applicants must have:

• Bachelor's degree in Business Administration, Marketing, Finance, Economics, or a related field.
• 2–4 years' experience in merchant acquiring, key account management, sales, or customer relationship roles.

Core Responsibilities

The successful candidate will be responsible for:

• Lead acquisition of high-value merchants in priority sectors (HORECA, supermarkets, FMCG, fuel stations) based on ticket size, transaction frequency, and growth potential.
• Drive value-based sales of integrated solutions (LKS, API, Web Portal, Merchant App) to increase wallet share and ecosystem adoption.
• Execute sector-focused market attacks by coordinating field teams and freelancers to dominate high-potential commercial zones.
• Ensure accurate merchant onboarding, including configuration, pricing, settlement processes, and branding compliance.
• Manage and grow a portfolio of high-value merchants, owning TPV, revenue yield, activity levels, transaction frequency, and ticket size growth.
• Build strong merchant relationships, act as the primary contact, resolve issues within 12 hours, and prevent competitive churn.
• Monitor merchant performance using data insights, identify at-risk accounts early, and implement retention and recovery actions.
• Conduct regular merchant engagement visits, training, and ensure consistent Lipa Kwa Simu usage across all relevant touchpoints.
• Collaborate with Product, Technical, Operations, and Support teams to resolve Tier-1 merchant issues and improve service delivery.
• Identify dormant high-value merchants, conduct root cause analysis, implement targeted recovery initiatives, incentives, and ensure sustained reactivation.
• Maintain accurate merchant records, dashboards, visit logs, and report KPIs including TPV, transaction frequency, retention, churn, reactivation, and product adoption.
• Provide market intelligence on competitors, merchant needs, sector trends, process gaps, and recommend improvements to enhance merchant experience, retention, and revenue growth.

Core Competencies

Candidates should have:

• Strong commercial acumen with a revenue-ownership mindset.
• Excellent relationship management and negotiation skills.
• Analytical thinking with ability to translate data into action.
• Structured problem-solving and issue resolution capability.
• Ability to operate in a target-driven, high-accountability environment.
• Cross-functional collaboration and stakeholder management.
• High level of ownership, discipline, and execution rigor.

About Mixx by Yas

At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.

Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.

If this description corresponds to you, grow with us by applying before 17 July 2026.