Lease Line Collection Officer at Airtel Tanzania

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Enterprise Billing  

• Checking contracts, SOFs & UATs sent and signed by customers are correctly implemented by technical team before the links are sent to billing.
• Validating all links for correct billing during mock bill run to avoid disputes and revenue leakages.
• Share billing details with provisioning team as received from business team (after validation) for links creation.
• Maintaining a master file for FLD billing (MOCN, Capacity, Site name, Currency & Price) that is used during reconciliation of configured links against billed links.
• Make sure traffic (SMS counts and USSD sessions) are validated before are sent for billing. 
• Prebill validation check and ensure clean bill for corporate GSM & Non-GSM. 
• Ensure timely e-bill delivery including distribution for printed bills for corporate customers.
• Sending outstanding balance confirmation from customers. 

Collection and Reports 

• Make sure all invoices in your assigned portfolio are delivered to customers. 
• Collect from all accounts in assigned portfolio within the first month to make sure the amounts are not spilling to bad debt bucket.
• Regularly send payment reminders to customers. 
• Prepare and maintain reports on collection KPI’s Daily analysis of Ageing reports. 

Payment Posting 

• Daily follow up with finance team for bank credits. 
• Ensure correct and timely booking and allocation of the bank credits; should work hand in hand with the fellow credit controllers.
• Collaborate with the finance team to ensure all bank credits are identified (Non identified Bank Credits) and posted. 
• Daily reconciliation of the bank credits against posted payments. 
• Daily circulation of the knock off report. 

Reconciliation

• Reconciling timely (within billing cycle) each account in collaboration with KAM and Customer whenever dispute arises.  

Communication and Retention 

• Managing relationships with customers through regular communication to ensure timely collection. 
• Update of customers’ contact details (email ID’s, TIN) as per the portfolio to be updated. 
• Visitation of Customer with outstanding and provide support on service-related issues and complaints 

Qualifications

Educational Qualifications & Functional / Technical Skills 

• A University degree or equivalent in Finance/Accountancy or Banking
•  IT Literacy 

Relevant Experience (Type of experience and minimum number of years) 

• 2-4 years’ experience in credit control/ handling receivables 

Other requirements (Behavior Etc.) 

• Basic Knowledge of Customer Service, procedure and practices. Good Knowledge of Opco’s products and systems
• Basic knowledge in use of technical principles, theories and concept 
• Customer Oriented
• Strong Analytical skills and problem-solving skills
• Able to operate in a performance driven organization
• Knowledge of English and Swahili
• Excellent and effective communication skills, both orally and in writing