Merchant Operations Officer at Yas Tanzania

Core Responsibilities:

• Ensure timely resolution of all merchant queries and complaints in accordance with agreed SLAs.
• Verify newly onboarded merchant KYC details within 24 hours of registration.
• Conduct periodic reviews of merchant product codification to ensure accurate query tracking and resolution.
• Provide onboarding and operational training to merchant on-ground teams across the country.
• Assess merchant needs, identify potential solutions, and collaborate with product owners to clarify and improve offerings.
• Strive to achieve the highest level of merchant satisfaction by ensuring effective operational resolutions that contribute to improved Net Promoter Score (NPS).
• Maintain an active knowledge base of all merchant products, as well as the qualifications required for each applicant.
• Assist the manager in preparing weekly reports on merchant operational performance, tracking adherence to SLAs and KPIs.

Core Competencies:

• Strong understanding of merchant business operations.
• Excellent planning, organizational, and problem-solving abilities.
• Proficient in MS Office Suite, particularly PowerPoint and Excel.
• Excellent communication and interpersonal skills.
• Goal-oriented with a focus on achieving results.

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.” Only shortlisted applicants will be contacted.