Relationship Officer – Individual Lending at World Vision Tanzania

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities

Job Purpose

The relationship officer (Individual lending) is responsible for promoting VFT Individual loans, Savings, and Insurance products to potential customers, screening them against the eligibility criteria, assessing the loan, and recommending to the credit committee. The position holder also recruits customers not less than agreed targets while ensuring that the portfolio quality is below the acceptable level at all times.

Responsibilities

Part A: Banking Activities: (Sales of Saving and Insurance Products)

Duties

Relationship Officer is accountable for driving the sale and promotion of savings and insurance products to both existing and prospective clients. Key duties include:

• Product Promotion & Cross-Selling: Actively promote VFT’s insurance (both life, motor, hospi-cash etc.) and savings products alongside loan offerings to provide comprehensive financial solutions to customers.
• Needs-Based Selling: Identify client financial needs and match them with appropriate savings and insurance products.
• Client Education: Educate customers on benefits, features, and terms of insurance and savings products to support informed decision-making.
• Sales Targets: Achieve monthly/quarterly targets for insurance and savings product sales as set by branch or business center management.
• Documentation & Compliance: Ensure all insurance and savings product sales are properly documented and comply with internal policies and external regulations.
• Claims Handling: Support clients through the insurance claims process, acting as a liaison between the client and insurance officer/manager.
• Intermediary Role: Take ownership of the end-to-end process of risk placement and claims management for life and non-life insurance through the bank.
• Customer Retention: Engage with clients regularly to encourage sustained use of savings products and renewal of insurance policies.
• Takes responsibility as an insurance intermediary for both life and non-life incurred and reported claims with the end-to-end claims processes.
• Arranges competitive placement of insurance covers through insurers on the Bank’s Bancassurance panel.
• Complies with VFT Bancassurance Policy, Manual and all availed Bank manuals that directly or indirectly support the Bancassurance function.
  

PART B: Lending Activities

• Markets VFT- MFB LIMITED Individual loan products, finds Individual loan clients in designated areas of operation.
• Screen potential clients according to the loan products' eligibility criteria.
• Orient Clients on VFT- MFB LIMITEDs’ product and process as per the set policies and loan documentation required.
• Conducting Business and Home verification to establish creditworthiness and verification of collateral.
• Conducts cash flow analysis, credit assessment and collateral assessment to determine the client’s creditworthiness and character assessment.
• Open and maintain clients’ files and ensure that all required information is filed according to the laid-down policies.
• Guide the clients on filling and completing loan application forms, ensuring that the forms are properly filled and affixed with clients’ photos as required and that clients read and understand every loan form before filling.
• Compile the loan document to a loan file with all required documents as per the credit policy and product book and present the loan file to the branch/Business center credit committee also participate in credit committee as per the credit Manual.
• Conduct verification of document submitted by the clients to check its authenticity.
• Coordinate with client and BCM/SPV on the completion of the Notice of deposit or Mortgage for clients who are required as per the credit policy.
• Responsible in ensuring that repayment of loans is done as per the agreed schedules and enforce zero tolerance policy to clients on loan repayment
• Immediate and close follows up on all delinquent loans to ensure on time repayment and file in CRM the delinquency procedure undertaken in compliant to credit Manual.
• Plans & initiates promotional measures within target market of the Branch/Business center
• Monitor the assigned targets and Ensures the monthly targets are met at all times.
• Attend Individual loan customers visiting the office and as well as customer complain and other customer care related issues.
• Ensures timely submission to Branch/business center Manager/ RO supervisor daily and weekly reports.
• Provide feedback to branch/business center staff of strategic issues, business matters and changes.
• Reports unethical behavior around him to the audit and investigator.
  

Regulatory & Business Conduct

Display exemplary conduct and live by the VFT’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across VFT MFB. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Take personal responsibility to achieve the outcomes set out in the Bank’s Conduct Principles with respect to assigned names: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; Adherence to safeguarding guideline and adherence to consumer protection regulation. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Applicant Types Accepted

Local Applicants Only

Specific Duties

Under the guidance of the Finance and Administration Manager, the responsibilities of the Finance and Administration Officer are to support the Finance and Administration Manager with but not limited to the following:

Financial Management;

Assist in ensuring that that all staff in the Tanzania Office follow financial policies and procedures.

Manage day-to-day accounting services including accounts payable, accounts receivable, accounts and inter-company accounts

Responsible for preparing vouchers and recording the transactions into the accounting system in the right period and ensuring documentation is updated.

Reconcile balance sheets accounts monthly and upload the relevant reports to NAV

Assist with preparation of financial management and project financial reports.

Monitoring cash flow, managing petty cash and bank accounts.

Ensure that all projects in the Tanzania office are implemented with sound financial and administrative practices.

Maintain thorough documentation of all financial transactions.

Participate in project budget preparation.

Participate in various projects Audits

Carry out other duties as may be assigned or required.

General Administration;

Oversee the procurement of goods and services and usage and maintenance of all equipment including vehicles in the Tanzania Office

Supervise the activities of administrative staff and ensure appropriate training for the team in order to obtain quality services

Maintain an updated inventory of fixed Assets owned by the office/projects, account for depreciation in accordance with IUCN Policies

Maintain and up-to-date standard consultants’ contracts and perform checks on all consultants’ contracts.

Work with the Head of Office and the Regional Human Resources Manager in the development and implementation of operational and human resources procedures ensuring IUCN complies with all local labor laws and all staff are registered with the appropriate authorities as needed

Ensure effective HR Administration support in the Tanzania Country Office

Process local payroll and benefits and ensure statutory deductions are in compliance with local tax authorities.

REQUIREMENTS

• POSITION REQUIREMENTS
  

Education;

First degree in Accounting, Finance, Management or related field.

Relevant professional qualification in accounting – CPA, ACCA level II, CIMA preferred.

Work Experience;

At least five (5) years’ work experience in a similar position, preferably in an international organization or the NGO/development sector.

Prior experience in a similar role with a recognized regional or international development agency is highly desirable.

Experience in project administration including the sound knowledge of finance, procurement, administrative practices and project reporting.

Experience of working with Enterprise Resource Planning software is highly desirable. Exposure to/ familiarity with Microsoft Dynamic NAV ERP system will be a distinct advantage.

An excellent understanding of the Administration and Human Resources functions and practices

Familiarity with the Tanzania tax regulations and NGO regulatory framework

Must be a highly motivated and results-oriented individual who is able to work independently.

Excellent interpersonal skills and a strong team player with proven communication and diplomacy with the ability to work effectively with multicultural and multidisciplinary teams with sensitivity and respect for diversity

Sound organizational skills and ability to prioritize and deliver assignments as required and ability to work under pressure to meet tight deadlines.

Commitment to continuous learning and proactive and mature attitude towards self-development.

Fluency in both written and spoke English and Kiswahili a must.

Able to travel when required.

Core Competencies;

Transparency: Able to build trust and contribute to informed and responsible decision making by carrying out the work of IUCN in a transparent manner; provides clear guidance to ensure that objectives and desired measurable results are understood by members of the team.

Inclusiveness: Understands and accepts cultural diversity, and provides a tolerant, positive and supportive working environment that fosters respect for diversity, demonstrates ability to work in a multicultural, multiethnic environment and to maintain effective working relations with people of different nationalities and cultural backgrounds.

Professionalism: Promote the organization’s interests, objectives and values in a diligent and professional manner.

Accountability: Takes responsibility for individual and collective actions, promotes the IUCN One Programme approach.

Functional competencies;

Adheres to IUCN ESARO core values of Transparency, Inclusiveness, Professionalism and Accountability.

Excellent verbal and written communication skills, modern office methods, practices, and procedures with a proven ability to edit and proofread.

High proficiency in working with relational databases, Microsoft Office Word, Excel, Outlook and PowerPoint, as well as Adobe PDF.

Ability to establish and maintain effective and appropriate working relationships with staff, board and committee members, vendors, volunteers, the general public, and outside organizations.

Proven ability to follow deadlines, accuracy and attention to detail.

Demonstrated ability to work with limited supervision to prioritize tasking and manage workflow in a high-pressure environment.

Excellent time management and ability to adhere to deadlines.

Excellent interpersonal skills and a strong team player with proven communication and diplomacy with the ability to work effectively with multicultural and multidisciplinary teams with sensitivity and respect for diversity.

Committed to continuous learning and proactive and mature attitude towards self-development. APPLICATIONS

Applicants are requested to apply online through the HR Management System, by opening the vacancy announcement and pressing the "Apply" button.

Applicants will be asked to create an account and submit their profile information. Applications will not be accepted after the closing date. The vacancy closes at midnight, Swiss time (GMT+1 / GMT+2 during Daylight Saving Time, DST). Please note that only selected applicants will be personally contacted for interviews.