Groups and Events Coordinator at Four Seasons Hotels and Resorts

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

• Manage assigned group and event bookings from contract handover to completion
• Coordinate all logistical details including rooming lists, billing instructions, event requirements, and VIP arrangements
• Ensure accurate and timely communication of group details to all operational departments
• Conduct internal group resume meetings and follow-ups as required
• Serve as the main point of contact for group organizers, event planners and guests
• Ensure all client expectations are clearly understood and delivered
• Proactively handle changes, special requests, and last-minute adjustments
• Resolve guest concerns professionally, ensuring a luxury service experience
• Accurately manage group and event data in all hotel systems (e.g. Opera, Golden Sales & Catering, Birchstreet)
• Maintain up-to-date group files, contracts, and event documentation
• Monitor room blocks
• Prepare and distribute group resumes, function sheets, and billing summaries
• Ensure correct rate loading, billing instructions, and postings follow-up
• Support the control of extra hours and operational efficiency during peak periods
• Assist in reporting as required
• Work closely with Sales, Front Office, Housekeeping, Finance, Culinary, and F&B teams
• Support smooth operational execution during peak seasons and high-volume periods
• Uphold Four Seasons service culture, brand, standards, and policies
• Ensure confidentiality of guest and business information
• Comply with all health, safety, and operational procedures

Preferred Qualifications & Skills

• Previous experience in luxury hospitality groups and events (Supervisor or Executive level preferred)
• Strong knowledge of hotel systems and group/event management tools
• Excellent organizational and time-management skills
• Strong communication skills, both written and verbal
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and problem-solving skills
• Fluent in English; additional languages are an advantage

REPORTING TO: Groups and Events Manager

Special Requirements

Education: Relevant Diploma/Degree in Hotel /Tourism Management and high school education or equivalent experience

Experience: One to two years of employment in a related position eith a similarr organization

Skills and Abilities: Ability to read and speak and write English. Organizational and planning skills. Outgoing personality, Creativity and interest for social media are a plus.

N. of team members: None

Travel required: Occasional

Hours required: Scheduled days and times may vary based on business needs . Based in the Serengeti Park so should be comfortable with remote living. Schedule is 6 weeks work 2 weeks home rotation.