Partner Helpdesk Coordinator – Finance at Airtel Tanzania

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Handling Partners queries

• Handle all partner queries and resolve them accordingly.
• Educate partners on process flow and update them on invoice status

Invoice Management

• Receive all invoices
• Check the completeness of invoices and return to partners if not completed
• Scan & attach all Invoices along with supporting documents
• Enter & Attach in Oracle
• Match in the system and initiate approval

Monitor the progress of:

• non matched invoices and follow-up/ escalate with user/function head for timely approval
• invoices sent back to partners for details or clarifications but not received back
• Monitor Invoice approval through the dashboard & follow-up with the user / department head

Timely payment follow ups    

• Proactive & Reactive follow-up for release of payments
• Escalate in case of delay

Qualifications

Educational Qualifications & Functional/Technical Skills    

• Bachelor’s Degree in Accounts or its equivalent
• Functional knowledge of Accounting Operations
• Functional knowledge of Finance Operations
• Experience of using ERP AP Module 

Relevant Experience (Type of experience and minimum number of years) 

• 2-year minimum experience in related job.
• Computer hands-on experience with MS Office Suite

Other requirements (Behavioral Requirements)    

• Good team player 
• Attention to detail
• Excellent Communication Skills
• Be organized 
• Proactive