People and Culture Coordinator (Human Resources) at Four Seasons Hotels and Resorts

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

Essential Functions

Professional Conduct & Compliance

Conduct oneself professionally at all times and maintain a neat and presentable appearance in accordance with Company grooming and uniform standards.

Report to work on time, maintain awareness of schedules, and communicate any absence in a timely manner.

Comply with all Four Seasons policies, including Category One and Category Two Work Rules, Code of Conduct, and departmental procedures.

Uphold The Four Seasons Behaviours

Start with the Heart

Elevate Your Craft

Be You

Maintain strict confidentiality regarding employee records, medical information, investigations, payroll, and other sensitive information.

Employee Relations & Welfare

Assist the Assistant People & Culture Manager in managing employee relations matters, investigations, disciplinary processes, counseling sessions, grievances, and conflict resolution.

Act as an objective third party or witness during counseling sessions, investigations, and hearings when required.

Prepare disciplinary documentation, hearing minutes, warning letters, and employee relations records in accordance with EmPact guidelines and labor laws.

Escalate any potential legal risks or complex employee relations matters to the Assistant People & Culture Manager and People & Culture Manager.

Support employees with inquiries regarding policies, benefits, procedures, and workplace concerns.

Monitor and follow up on employees on sick leave, maternity leave, injury leave, compassionate leave, or extended absences, ensuring regular communication and updates.

Support the coordination of employee wellbeing initiatives and committee activities.

Assist with employee transportation and welfare matters, including NCAA processes where applicable.

Recruitment, Onboarding & Talent

Coordinate recruitment activities including vacancy postings, interview scheduling, candidate communication, reference checks, and onboarding documentation.

Ensure applicants receive timely responses and maintain Four Seasons candidate experience standards.

Facilitate Embark orientation and onboarding programs for new hires.

Build strong relationships with new employees and support them throughout their probation period.

Track probation reviews and ensure timely completion by leaders.

Support Designated Trainers (DTs) and departmental onboarding processes.

HR Administration & Systems

Maintain complete and accurate employee records in both physical and electronic formats.

Ensure Workday and Aruti systems are updated accurately and timely with employee data, movements, transfers, promotions, and separations.

Generate and analyze reports from Workday, Aruti, and other systems to support decision-making.

Monitor contract expiries, permits, visas, medicals, and other compliance requirements.

Maintain departmental filing systems and ensure compliance with document retention standards.

Coordinate exit clearance processes, certificates of employment, and employee separations.

Manage the People & Culture internal mailbox and respond to inquiries professionally and promptly.

Payroll Support

Assist with payroll preparation, audits, and reconciliation activities in coordination with Finance.

Verify attendance records, leave balances, overtime documentation, and employee changes affecting payroll.

Ensure payroll-related documentation is submitted accurately and within deadlines.

Employee Engagement & Communication

Assist in organizing employee engagement activities, recognition programs, and celebrations.

Coordinate Employee of the Month, Manager of the Quarter, birthdays, anniversaries, honesty awards, and other recognition initiatives.

Support employee communication channels including notice boards, newsletters, digital platforms, and employee meetings.

Assist in conducting surveys, focus groups, and employee engagement action plans.

Support community outreach and sustainability initiatives in partnership with relevant committees.

Employee Housing & Logistics

Support employee housing administration including room assignments, check-ins, check-outs, inspections, and occupancy tracking.

Assist with housing records, inventory management, and accommodation audits.

Support transport arrangements for employees and related logistics.

Departmental Support

Provide administrative and operational support to the Assistant People & Culture Manager.

Act in the absence of the Assistant People & Culture Manager when delegated.

Participate in special projects and cross-functional initiatives that enhance employee experience and operational effectiveness.

Perform any other duties assigned by the Assistant People & Culture Manager or People & Culture Manager.

Non-essential Functions

Support employee events, sports activities, and social calendars.

Assist departments during operational crunch periods as required.

Support temporary assignments at other Company locations when needed.

Assist in updating employee notice boards and communication materials.

Support employee amenities including sympathy, promotions, and new baby recognitions.

Participate in committees and culture-building initiatives.

Knowledge & Skills

Education

Degree or Diploma in Human Resources, People & Culture, Business Administration, or related field.

Experience

Minimum one to two years of experience in Human Resources, Employee Relations, or People & Culture operations, preferably within hospitality.

Skills & Abilities

• Strong interpersonal and communication skills.
• Knowledge of Tanzanian labor legislation and employee relations practices.
• Proficiency in Microsoft Office Suite.
• Experience with HR systems such as Workday and Aruti is preferred.
• Strong organizational and analytical skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work effectively in a remote operational environment.
• Excellent written and spoken English; Swahili is an advantage.
  

Travel Requirements

Occasional travel may be required to support operational needs or Company initiatives.

• Tanzanian Nationality