Airtel Money – Experience Agent at Airtel Tanzania

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Reversal of wrong transaction

• Reversal and Approvals.
• P2P Reversals.
• Merchants’ reversals.
• Agent Reversal.

Pin Reset

• Customers PIN reset only

QRC Resolution

• Deliver Plus 1 Customer experience consistently.
• Monitor first contact resolution of all received contacts (90% target).
• Conduct a proper root cause analysis on customer’s complaints.

• Customer Airtel money Experience

• QRC detailed analysis and developing clear action including improving of the processes.

Qualifications

Educational Qualifications & Functional/Technical Skills

• University degree in or equivalent in Business Administration.

Relevant Experience (Type of experience and minimum number of years)

• 2 years’ experience in Telecom/ Banking/ Customer Service.
• Customer Interaction Management skills.
• Customer retention skills.
• Microsoft Excel expertise

Other Requirements (Behavioral etc.)

• Able to operate in a performance driven organization.
• Good organizational and teamwork skills.
• Self-motivated, enthusiastic, energetic.
• Attention to detail.
• Confident, assertive with good negotiation skills.
• Excellent time Management Skills.
• Customer-centric