Customer Care at Job Junction
Job Role Insights
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Date posted
2023-07-27
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Closing date
2023-08-11
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Hiring location
Dar es Salaam
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Career level
Middle
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Qualification
Vocational / Technical
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Experience
1 - 2 Years
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Quantity
1 person
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Gender
both
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Job ID
11434
Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
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