Front Office Manager at Mount Meru Hotel

Mount Meru Hotel is seeking a dynamic and experienced Front Office Manager to lead our front desk operations. The ideal candidate will possess exceptional customer service skills, strong leadership qualities, and a proven ability to ensure guest satisfaction.

Responsibilities:

Guest Service:

• Oversee all aspects of guest check-in and check-out processes.
• Ensure prompt and efficient handling of guest inquiries and requests.
• Resolve guest complaints and issues promptly and professionally.
• Greet and welcome guests warmly and provide a personalized experience.

Team Management:

• Lead, train, and motivate a high-performing team of front desk agents.
• Schedule and assign shifts to ensure adequate staffing levels.
• Monitor team performance and provide feedback and coaching.

Operations Management:

• Manage room assignments and ensure accurate guest room records.
• Handle cash transactions and ensure accurate reconciliation.
• Oversee the hotel's telephone system and ensure prompt response to calls.
• Implement and maintain front office procedures and standards.

Revenue Management:

• Maximize room occupancy and revenue through effective yield management strategies.
• Monitor market trends and adjust pricing strategies accordingly.

Quality Assurance:

• Ensure that all front office operations meet or exceed guest expectations.
• Regularly review guest feedback and implement necessary improvements.