Guest Relations Executive at Sea Cliff Resort & Spa
Job Role Insights
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Date posted
2025-03-23
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Closing date
2025-04-05
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Hiring location
Zanzibar
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Career level
Middle
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Qualification
Bachelor Degree
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Experience
2 Years 3 Years
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Quantity
1 person
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Gender
both
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Job ID
76044
Job Description
The Guest Relations Executive will be responsible for ensuring guests have a pleasant experience by managing guest inquiries, handling complaints, coordinating front desk activities, and providing exceptional customer service. Additional duties include supporting sales efforts, assisting with reservations, and working closely with other departments to enhance guest satisfaction.
Qualifications
- Guest Relations and Customer Service skills
- Strong Communication skills and the ability to engage with guests from diverse backgrounds
- Receptionist Duties, including managing reservations and front desk operations
- Sales experience and a proactive approach to promoting resort services and activities
- Excellent organizational and multitasking abilities
- Fluency in English; additional languages are a plus
- Previous experience in hospitality or a related field is preferred
- Bachelor’s degree in Hospitality Management or a related field is advantageous
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