CNG Station Supervisor at Puma Energy Tanzania

The CNG Station Supervisor is responsible for overseeing the daily operations of Compressed Natural Gas (CNG) stations, including filling/mother/daughter stations. The role ensures strict compliance with safety standards, supervises station staff, and upholds high levels of customer service. The Supervisor will monitor filling activities, enforce operational procedures, and assist the Station Manager in meeting sales and performance targets, ensuring smooth and efficient station operations.

Knowledge Skills and Abilities, Key Responsibilities:

Key Responsibilities:

Operations Management

• Supervise day-to-day operations of the CNG station, ensuring efficiency and safety.
• Ensure compliance with company policies, standard operating procedures (SOPs), and regulatory requirements.
• Ensure proper handling, storage, and dispensing of CNG according to industry safety standards.
• Oversee station cleanliness and organization, including customer waiting areas.

 Safety & Compliance

• Enforce strict adherence to CNG safety procedures, including established standards and local regulatory requirements.
• Supervise routine inspections of equipment, pipelines, and dispensing units to identify potential hazards.
• Ensure all staff are trained on emergency response procedures and proper CNG handling.
• Report and document any incidents, leaks, or safety concerns immediately.

Staff Supervision & Training

• Supervise gas attendants and station staff, ensuring adherence to assigned tasks.
• Assist in training site staffs on safety standards, filling procedures, and customer service.
• Assit in monitoring staff performance and provide feedback to improve efficiency and service quality.
• Prepare and manage shift schedules to ensure smooth station operations.

Customer Service & Sales Support

• Ensure excellent customer service by addressing customer inquiries and resolving complaints.
• Support the station manager in implementing promotional strategies to increase sales.
• Monitor customer feedback and provide suggestions for improving service delivery.

Equipment Maintenance & Technical Support

• Conduct regular inspections of CNG equipment including , gas filters and dryers , cascade storage , compressors , dispensers , priority panels , trailer filling posts, decanting panels, Pressure reduction systems , and any other equipment.
• Coordinate with maintenance teams for equipment servicing and repairs.
• Ensure proper calibration of dispensing meters and report any technical faults to management.

Reporting & Documentation

• Maintain accurate records of daily fuel sales, inventory levels, and cash transactions.
• Prepare daily operational reports and submit them to the station manager.
• Document all safety checks, incidents, and maintenance activities.

Experience:

• Minimum of 3 years in CNG station operations and maintanance.
• Strong knowledge of CNG systems, including turbine flowmeters, dryers, filters, compressors, cascade storage, and dispensers.
• Strong understanding of HSSE regulations and compliance requirements.
• Experience in operations management, and maintenance coordination.
• Excellent problem-solving skills and the ability to drive continuous improvement.
• Strong leadership, communication, and stakeholder management skills.
• Strong background in CNG operations and maintanance.

Skills:

• Strong technical troubleshooting and problem-solving skills.
• Ability to interpret technical drawings, schematics, and maintenance manuals.
• Familiarity with health, safety, and environmental (HSE) regulations in gas operations.
• Strong communication and coordination skills to work effectively with contractors and internal teams.
• Ability to work under pressure and respond to emergency situations promptly.
• Proficiency in using maintenance management software is a plus.

Competencies :

• Team management
• Decision Making
• Stakeholder engagement – internal/external
• Communication
• Leadership
• Problem solving
• Organization skills
• Adaptability.

Education:

• BSc/BEng Engineering Degree or diploma in Mechanical, Chemical , Petroleum or a related field.
• Registration with appropriate Engineering Registration Boards.
• Any specific accreditation with LPG/CNG/LNG bodies.
• Additional Training on LNG or CNG Will be advantegeous

Key Relationships and Department Overview:

• Internal –– All HODs
• External –– Regulatory Authorities , Transporters , Customers.