Application Support Engineer L2

Organization: Yas
Position: Application Support Engineer

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in:
  • Information Technology
  • Computer Science
  • Electronics
  • Or another technology-related field
• Knowledge of system administration on:
  • UNIX
  • Windows
  • Linux Operating System
• At least 2 to 3 years of work experience in a business applications support role will be an added advantage.
• Working knowledge of database programming, including:
  • PSQL
  • TSQL
• Database programming knowledge will be an added advantage.

CORE RESPONSIBILITIES

• Provide support on critical applications in the company.
• Definition, execution, and maintenance using server-side scripting engines.
• Gather and analyse application logs and performance metrics and work with team members to troubleshoot and debug application issues.
• Identify process improvements for support-related functions and other processes such as testing strategy.
• Identify and implement improvements to application logging, reporting, and monitoring.
• Participate in post-mortem discussions around software-related production incidents and communicate about technical issues and resolutions.
• Work with 3rd party vendors as needed on vendor-related support requests and issues.

COMPETENCIES

• Good knowledge in system integration and standards.
• Good proven ability to be flexible and work hard, both independently and in a team environment, in a high-pressure on-call environment with changing priorities.
• Solid scripting skills, including:
  • Shell scripts
  • Perl
• Working knowledge of system administration on:
  • UNIX
  • Windows
  • Linux Operating System
• Team player with a high level of integrity.

EQUAL EMPLOYMENT OPPORTUNITY

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.”

Only shortlisted applicants will be contacted.