Infrastructure Engineer at Jubilee Insurance Tanzania

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients.

Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi, and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com.
We currently have an exciting career opportunity for the role of Infrastructure Engineer at Jubilee Life Insurance Corporation of Tanzania.

Role Purpose:

The Infrastructure Engineer is responsible for maintaining and managing an organization's computer systems and networks.

Main Responsibilities

Operational

• Administer & support Office 365 suite configurations and policies, including analysis, troubleshooting, and delivery of Microsoft cloud solutions on Azure and Office 365 platforms.
• Monitor network performance, troubleshoot issues, and ensure the network's high availability, reliability, and security.
• Azure Active Directory and Group Policy configuration, support, and maintenance to ensure reliability, availability, and optimum performance.
• Design, configure, and maintain the organization's network infrastructure, including LAN, WAN, VPN, wireless, and internet connectivity.
• Manage network equipment procurement, vendor relationships, and service-level agreements.
• Design a scalable, secure, and cost-effective cloud infrastructure.
• Ensure cloud environments meet security standards and compliance requirements.
• Provide support for cloud-related incidents and outages.
• To perform any other duties as may be assigned by the head of the department.

Technical Skills

• TCP/IP, DNS, DHCP, and Subnetting, Routing and Switching, Firewall Configuration.
• Network Hardware: Routers, switches, firewalls, access points, network cabling.
• Server Management: Basic knowledge of Windows Server and Linux.
• Cloud Services: Understanding of Azure services (VMs, Azure AD, App Services, Storage, Networking, etc.)
• Monitoring & Security: Azure Monitor, Log Analytics, Security Center, Defender for Cloud.
• Networking: VNETs, VPNs, ExpressRoute, Load Balancers.
• Containers & Orchestration: Azure Kubernetes Service (AKS), Docker. Leadership & Culture
• Fostering a corporate culture that promotes ethical practices and good retail citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives.
• Monitor team performance, track progress against targets, and provide regular reports to senior management. People & Culture:
• Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
• Compliance with annual training plan to support personal and professional growth, ensuring alignment with career paths and future challenges.
• Attain the company’s Culture Alignment Index (CAI) target score by embedding Jubilee’s values (e.g., innovation teamwork, excellence) into project execution and team dynamics.
• Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
• Communicate needs (i.e., resources, tools, training support) to supervisors to ensure personal and team success.

Qualification & Requirements:

• Bachelor of Science Degree in Computer Science or Information Technology from a recognized University
• Microsoft Certified: Azure Administrator Associate (AZ-104) / Azure Solutions Architect Expert preferred.
• Network Administration Certifications: CCNA, CCNP, or CISSP are preferred.
• 3+ Years hands-on experience in Networking/System Administration/Azure Administration.
• Knowledge of Labor Laws and Regulations
• High level of integrity and professionalism
• Strong Problem-Solving skills and attention to detail