Credit Assessment and Approval Officer at ENGIE Energy Tanzania

Job Grade:

Customer Assessment and Approval Officer

11

Department:

Customer Finance

Reporting line:

Customer Assessment Manager

Location:

National Hub - Arusha, Tanzania

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

Job Purpose

The Customer Assessment and Approval Officer (CAAO) is responsible for evaluating and approving loan applications submitted via the MySolGO app. This includes conducting thorough customer assessments, verifying KYC details, educating customers on financial responsibilities, and supporting upselling initiatives. The role ensures that only qualified customers are approved, contributing to portfolio quality and customer satisfaction.

Responsibilities

Customer Assessment & Approval

• Assess loan applications submitted via MySolGO and PAYGEE platforms.
• Verify customer information including KYC, household size, financial capacity, and loan repayment history.
• Approve qualified customers based on assessment criteria and internal policies.
• Conduct credit assessment interviews for upselling and additional appliance purchases.

Customer Education & Support

• Educate customers on the importance of truthful disclosure during assessments.
• Explain the implications of non-payment, including CRB reporting and system repossession.
• Provide guidance on responsible borrowing and financial literacy.

Operational Excellence

• Follow up on escalated cases via Teams and other internal communication channels.
• Complete tasks in line with company policies, guidelines, and procedures.
• Support telesales and upselling teams with assessment-related queries.

Continuous Improvement & Collaboration

• Contribute to the Continuous Improvement Process (CIP) by suggesting enhancements to assessment procedures.
• Collaborate with cross-functional teams to improve customer experience and operational efficiency.
• Participate in training and development opportunities to enhance skills and knowledge.

Reporting & Documentation

• Maintain accurate records of assessments, approvals, and customer interactions.
• Prepare periodic reports on assessment outcomes, approval rates, and customer feedback.
• Ensure compliance with data protection and confidentiality standards.

Additional Duties

• Undertake any other duties as assigned by the line manager or Head of Customer Finance.

Knowledge And Skills

Experience:

• Good level of familiarity with typical income, expenditure and cash flow patterns of rural and peri-urban households and micro-enterprises in different regions, including farmers, animal breeders, business owners and employees
• Outstanding skills in customer relationship management (relevant finance principles, service excellence principles, conversation management, claim management)
• Previous experience in a business dealing with loans is a plus
• Team player
• Computer literacy, particularly good working knowledge of Microsoft Excel
• Self-starter with a passion for Mobisol and its mission to plug in the world
• Fluency in the CO language and English

Qualifications:

• A minimum Holder of bachelor’s degree in business administration, Microfinance, or any other related field

Language(s):

• Fluency in Swahili and English languages with excellent verbal communication skills

Technology:

• Experience in using Microsoft applications, computer, and smartphone literate.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

Business Unit: Supply & Energy Management

Division: ENGIE Energy Access

Legal Entity: ENGIE MOBISOL UK Ltd, Tanzania Branch

Professional Experience: Junior (experience < 3 years)

Education Level: Bachelor's Degree