IMT & Cross-Border Payments Support Specialist at Vodacom Tanzania

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What You’ll Do

To execute all support and reconciliation tasks for M-Pesa International Money Transfer and International Payments, ensuring the effective performance and continuous improvement of M-Pesa products and services.

Key accountabilities and decision ownership:

Operational Support for IMT & International Payments

• Provide operational support for International Money Transfer (IMT) and cross-border payment services, ensuring seamless daily operations
• Monitor transaction flows, identify anomalies, and coordinate resolution efforts with internal and external stakeholders
• Maintain business relationship with 3rd parties and ensure SLAs maintained on customer queries resolution

Reconciliation, Settlement Assurance & Performance Reporting

• Perform daily, weekly, and monthly reconciliations between internal systems, partner platforms, and bank statements, resolving unmatched transactions to guarantee accurate settlement of funds
• Produce and distribute comprehensive performance and reconciliation reports to management and partners, highlighting trends, issues, and improvement opportunities

Process Improvement & Operational Optimization

• Drive process optimization by identifying operational inefficiencies and proposing enhancements to improve reliability and scalability
• Support automation initiatives and actively contribute to system upgrades, user acceptance testing (UAT), and deployment activities

Core competencies, knowledge and experience:

• Advanced SQL & Database Management: Strong knowledge of SQL, including PostgreSQL, capable of writing complex queries, stored procedures, and performing data extraction and validation to support reconciliation and reporting tasks
• Systems & Application Support: Experience working with payment platforms, APIs, middleware, and backend systems, understanding their architecture and interdependencies to quickly identify root causes
• Reconciliation & Settlement Expertise: In-depth knowledge of transaction reconciliation processes, settlement cycles, and financial controls within payment systems
• Process Improvement Mindset: Experience in identifying operational inefficiencies and driving continuous improvements and automation initiatives

Must have technical/professional qualifications:

• 3+ years’ experience industry or functional experience
• Bachelor’s degree in information technology, Finance, Business Administration, Computer Science, or a related field
• Strong analytical skills and business acumen
• Proficiency in reconciliation tools, reporting systems, and data analysis platforms (e.g., Excel, SQL, Power BI)
• Mobile Financial Services experience would be advantageous
• Project knowledge and experience would be advantageous

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who We Are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.