Sales Key Accounts Key Account Manager at Airtel Tanzania

Grow Revenue

Push the acquisition of new Business from the public sector 

• Increase the public sector accounts revenue by 30% year on year through farming and hunting. 
• Maintain Public sector accounts for revenue contribution to the entire Business Enterprise at 40% 

Capture Businesses from Competition/ new entrants in the market. 

• Establish an evolving target list of organizations not in Airtel Tanzania’s books – new entrants or from competitors. 
• Plan Effective and Call Plans 
• Understand the needs of prospective customers. 
• Create and do sales presentations to match the company’s products/services with identified needs. 
• Provide solutions to products/services through face-to-face contact. 
• Write and follow up on Tenders and proposals. 
• Knowledgeable of Airtel Tanzania’s products/services to facilitate sales efforts. 
• Maintains sales records and prepares sales reports 

Increase share of wallet 

• Maximizing the number of products and services sold to existing people by introducing solutions. 
• Alerts client to new or improved product/services 
• Contacts and visits existing customers to determine needs 

Minimize debts 

• Work with contact person and proactively keep the account debts to a minimum. 
• Be innovative 

Minimize churn at account level. 

• Suggest products and services to be developed with the marketing department. 
• Determine ways to differentiate from competitors. 
• Work with management to identify up sell opportunities. 
• Maintain a regular schedule of contact. 
• Cement relationship with clients 
• Assist marketing with design and promotional strategies 

Managing Key Accounts 

• Develop, implement, and control account development plans to maximize new and repeat sales from the accounts. 
• Develop sound business relationships with corporate client organizations, representing the company as a professional, quality organization, to maximize awareness and use of our service. 
• Ensure that all customer information is entered accurately and in a timely fashion on to the selected Airtel customer database. 

Customer Retention 

• To achieve agreed retention targets within an existing Government sector account portfolio. 
• To work very closely with internal teams offering guidance and insight to establish the best solution for the customer which is capabilities 
• To be the central point of contact for all public sector Account sales related issue within the customer portfolio and the conduct for customer communication for all other service-related situations 

Educational Qualifications & Functional / Technical Skills 

• University degree in business, sales, marketing, or equivalent qualifications 
• IT Literacy, an added advantage 
• Able to operate in a performance driven organization 
• Proficient in English and Swahili

Relevant Experience (Type of experience and minimum number of years) 

• 3- 5years’ experience in Public Sector Sales 
• Experience in Banking, Financial Services and Insurance 

Other requirements (Behavioral etc.) 

• Able to operate in a performance driven organization 
• Good organizational and teamwork skills 
• Ability to quickly react to changes. 
• Ability to work on tight deadlines 
• Self-motivated, enthusiastic, energetic 
• Excellent and effective communications skills, both orally and written 
• Attention to detail 
• Confident, assertive with good negotiation skills 
• Excellent time Management Skills 
• Clean Driving Licence – 
• Customer-centric 
• Adherence to Company policy and procedures 
• Maintain high levels of integrity