Underwriting Manager at Britam Insurance

Organization: Britam Insurance Tanzania Limited
Job Title: Underwriting Manager
Job Reference: 26000065
Location: Dar es Salaam, Tanzania
Job Level: Manager
Job Type: Contractual
Contract Type: Full-Time
Shift: Day Job
Reports To: Chief Operations Officer
Number of Openings: 1
Job Posting Date: 28 September 2026
Application Deadline: 9 October 2026

JOB PURPOSE

The role holder will be responsible for developing and managing underwriting and reinsurance activities in accordance with the company’s underwriting and reinsurance policy and standards so as to meet and exceed customers’ and shareholders’ expectations.

The role will report to the Chief Operations Officer.

KEY RESPONSIBILITIES

• Oversee underwriting and reinsurance activities of the company.
• Vet all risks to ensure that only quality business is accepted by the company based on the approved rates to ensure profitability and achievement of the set loss ratio targets.
• Implement the underwriting strategy, philosophy, policies and procedures.
• Ensure achievement of the agreed renewal retention targets.
• Ensure continuous review of accounts performance to ensure profitability.
• Ensure that the risks undertaken by the company are adequately covered through reinsurance programs.
• Ensure optimum utilization of the reinsurance treaties.
• Design and implement the company’s policies specifically in relation to risk surveys.
• Manage relationships with clients, intermediaries and service providers to ensure agreed service level agreements are achieved and goodwill with all stakeholders is maintained.
• Ensure adherence to the company’s policies on onboarding of new clients and compliance with KYC, AML/CFT policies.
• Ensure timely preparation of reports.
• Supervise, appraise, train and develop staff in the department.
• Manage staff and resources, provide direction, set goals and ensure the department goals are attained.
• Perform any other duties related to the job assigned by the Company/Supervisor.
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

KEY PERFORMANCE MEASURES

• Gross premium written.
• Net promoter score.
• Net loss ratio.
• Renewal retention.
• Debtors ratio.
• Compliance.
• As indicated in your Personal Score Card.

WORKING RELATIONSHIPS

Internal Relationships

The Underwriting Manager will be:

• Accountable to the Chief Operations Officer.
• Work with all departments and Group staff across Britam.
• Responsible for the following staff:
  • Assistant Underwriting Manager.
  • Underwriter and Assistant Underwriters, Broking & Bancassurance.
  • Reinsurance Officer.
  • Branch underwriting team.

External Relationships

• Britam customers.
• Insurance sector players.
• Service providers.
• Regulator.

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS REQUIRED

• Relevant Bachelor’s Degree.
• MBA is an added advantage.
• Professional qualification in Insurance, ACII or equivalent qualifications.
• Seven years’ experience in underwriting, 3-4 years of which must be in a management position.
• Proven experience as an Underwriting Manager in the insurance industry.
• A deep understanding of leveraging technology and processes to standardise operations, reducing turn-around times on all key business processes.

LEADERSHIP CATEGORY RESPONSIBILITY FRAMEWORK - CORE COMPETENCIES

• Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit.
• Continuously configure and adapt the functional area to most effectively suit the future view of the business.
• Introduce new concepts so that they are adopted appropriately at the right time, managing the rate of change.
• Be in touch with the changing industry, customer needs and international best practice.
• Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues.
• Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimised succession planning.
• Ensure clarity of expectations for individuals in the function and other stakeholders across the group.
• Facilitate functional integration.
• Ensure the development and establishment of appropriate behaviour and values, culture, within the function that aligns with the strategic direction and values of the business.
• Co-ordinate between functions and divisions to ensure optimisation of the value chain and resources.
• Ensure alignment of strategy, objectives and deliverables within the function.
• Develop innovative partnerships and distribution channels to increase Britam’s market penetration.
• Ensure a seamless experience for clients.
• Appropriately allocate funds and capital to maximise shareholder value.
• Adequately manage operational risk.
• Increase operational efficiency.
• Provide access to accurate and consistent information and services across all channels.
• Improve quality and speed of decision making across the business.