Executive Housekeeping Manager at Kendwa Rocks Hotel

Job Role Insights

  • Date posted

    2025-09-28

  • Closing date

    2025-10-11

  • Hiring location

    Zanzibar

  • Career level

    Middle

  • Qualification

    Bachelor Degree

  • Experience

    4 Years 7 Years

  • Quantity

    1 person

  • Gender

    both

  • Job ID

    123783

Job Description

Job Title: Executive Housekeeping Manager
Location: On-site, Kendwa Rocks Beach Hotel, Zanzibar
Employment Type: Full-time
Reports to: Operations Manager and Ownership

Job Overview:

Kendwa Rocks Beach Hotel, an iconic 130-room beachfront resort and home to world-renowned events such as the Full Moon Party, is seeking a meticulous and results-driven Executive Housekeeping Manager. This leadership role demands a highly organized professional with an exceptional eye for detail, strategic foresight, and proven ability to manage large teams. The Executive Housekeeping Manager will oversee all housekeeping operations, including rooms, laundry, public areas, gardens, beaches, restaurants, and back-of-house facilities, ensuring the highest standards of cleanliness, safety, and guest satisfaction.

The ideal candidate will combine meticulous attention to detail with strong administrative, forecasting, and leadership skills. They must be able to anticipate operational demands, implement preventive systems, and foster seamless cooperation with other departments to deliver an exceptional guest experience.

Key Responsibilities:

Housekeeping Operations & Quality Control

  • Lead the housekeeping department, overseeing guest rooms, suites, public areas, laundry, gardens, beach areas, restaurants, offices, and event spaces.
  • Establish and enforce strict cleanliness, hygiene, and sanitation protocols in line with international 4-5 star resort standards.
  • Conduct regular inspections (daily/weekly) of rooms and public areas, identifying issues before guests notice them.
  • Maintain updated housekeeping SOPs, ensuring all staff follow structured cleaning checklists.

Administration, Planning & Forecasting

  • Serve as the key administrative officer for housekeeping and support functions across the hotel.
  • Plan staffing schedules in line with occupancy forecasts, events calendar, and seasonal demand, ensuring adequate coverage at all times.
  • Manage inventory of linen, cleaning supplies, guest amenities, and uniforms, introducing effective cost-control measures.
  • Prepare and present monthly departmental reports, including productivity, expenses, and performance trends.

Team Leadership & Training

  • Supervise, coach, and motivate a large housekeeping and laundry team, ensuring punctuality, accountability, and high morale.
  • Implement structured training programs on cleaning techniques, guest etiquette, safety standards, and the use of technology.
  • Develop recognition and incentive systems that encourage integrity, responsibility, and pride in work, while maintaining strict accountability measures.
  • Conduct fair but firm disciplinary actions in line with hotel policies.

Guest Experience & Service Excellence

  • Anticipate guest needs by ensuring rooms and facilities are spotless, well-stocked, and maintained to luxury standards.
  • Handle special guest requests with urgency, efficiency, and discretion.
  • Collaborate closely with Front Office, Guest Relations, and Maintenance to ensure smooth communication and proactive resolution of guest issues.

Safety, Security & Loss Prevention

  • Implement systems to safeguard guest belongings and hotel assets, such as room audit checks, key control policies, and secure storage practices.
  • Establish transparent processes that encourage guest trust and employee responsibility.
  • Ensure compliance with all local health and safety regulations.

Technology & Systems Management

  • Proficiently use Opera PMS, Materials Control, Excel, and other administrative tools for room status tracking, inventory control, and reporting.
  • Introduce digital checklists, productivity trackers, and monitoring systems to enhance efficiency.

Key Performance Indicators:

  • Room Readiness – 98% of rooms available for check-in by designated times.
  • Cleanliness Audit Score – Maintain internal and external audit ratings of 95% or higher.
  • Guest Satisfaction (Housekeeping Related) – Achieve 90%+ positive feedback in reviews/surveys.
  • Lost & Found Integrity – 100% logged, tracked, and returned items.
  • Inventory Control – Maintain monthly variance of <3% on linen, amenities, and cleaning supplies.
  • Staff Productivity – Average of 14–16 rooms cleaned per attendant per day while meeting standards.
  • Laundry Efficiency – 95% of laundry delivered within scheduled turnaround times.
  • Team Punctuality & Attendance – 95% or higher compliance rate.

Required Skills & Experience:

  • Bachelor’s degree or diploma in Hospitality Management, Housekeeping, or related field.
  • Minimum of 4–7 years of progressive housekeeping management experience in a 4-5 star hotel or resort.
  • Proven ability to manage large multicultural teams in high-volume operations.
  • Exceptional organizational and time-management skills.
  • Advanced proficiency in Opera PMS, Excel, and Materials Control.
  • Strong knowledge of occupational health, hygiene, and safety standards.
  • Fluent in English and Swahili (verbal and written).
  • High integrity, professional appearance, and hands-on leadership style.
  • Flexibility to work evenings, weekends, holidays, and peak periods.

Working Conditions & Benefits:

  • Full-time senior management position.
  • Competitive salary.
  • Three meals a day are covered.
  • 40% discount on F&B outlets.
  • Medical coverage.
  • Opportunity to grow within one of Zanzibar’s most dynamic hospitality brands.

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Kendwa Rocks Hotel

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