Floor Supervisor at Attitude Hotels Tanzania

Hello Zanzibar

We’re Attitude, and we’re coming soon. In 2025, we’re opening our very first hotel outside Mauritius, right here in Matemwe: an adults-only hotel with 74 villas, two restaurants and two bars. It’s a new chapter for us, and we’re putting a lot of heart into making it something special.

We’re now looking for people to join the adventure. Plenty of roles, plenty of opportunities.

As a B Corp hotel group, we care about doing things properly: fair jobs, room to grow and and a workplace where people feel respected. If you’re motivated, we’d love to meet you.

MAIN DUTIES & RESPONSIBILITIES

Strategic Goals for the Floor Supervisor:​​

• Company Culture & Employee Engagement: Maintain and reinforce company culture in daily operations, creating a positive, engaging experience for both employees and customers. Ensure legal compliance.​​
• Transparent Communication: Foster open, transparent communication with all Family Members to build trust, improve engagement, and enhance teamwork.​​
• Leadership & People Management: Promote a culture of proximity with employees, create and maintain a great place to work culture, ensuring employees are physically, emotionally and psychologically safe in their work environment. ​​
• Cross-Departmental Collaboration: Foster a culture of transversality by promoting cross-departmental collaboration and communication to achieve common goals.​​

Operational/Technical Responsibilities:​​

Team Supervision​

• Oversee the daily operations of floor staff.​
• Delegate tasks and monitor performance.​
• Provide guidance and support to team members.​

Customer Service​

• Ensure excellent customer service is delivered.​
• Address and resolve customer complaints or issues promptly.​

Operations Management​

• Maintain workflow and ensure productivity goals are met.​
• Enforce company policies and procedures.​
• Ensure health and safety regulations are followed.​

Inventory and Stock Management​

• Monitor inventory levels and coordinate stock replenishment.​
• Conduct stock checks and ensure accurate records​

Training and Development​

• Train new hires and coach existing employees.​
• Conduct performance evaluations and provide feedback.​

Reporting and Documentation​

• Prepare daily reports on team performance, and operations.​
• Report any issues to Management.​

Quality Control​

• Monitor the quality of service or products.​
• Implement corrective actions when standards are not met.​

Scheduling​

• Prepare staff schedules and manage shift coverage.​
• Ensure appropriate staffing levels at all times.​

YOUR QUALITIES: ​​

• Certificate or Diploma in Hospitality Management or Housekeeping Operations.​
• 2-3 years of experience in housekeeping in a supervisory role ​
• Ability to embody and instil Attitude’s DNA and culture within the hotel.​
• Time management and ability to prioritize tasks.​
• Strong interpersonal and communication skills, with an enthusiastic and outgoing personality.​
• Excellent communication skills: Clear, professional verbal and written skills and fluency in English and Swahili. A third language would be a definite advantage.​
• An understanding of the African Market will be a definite advantage.​
• Ability to compete in a fast-paced, dynamic and guest centric environment

Ready to take the leap?

Please fill in form below and upload your CV.

Deadline for application - 25 June 2025

We Believe in equal opportunities

We celebrate diversity and champion equality and inclusion, encouraging people from all ethnicities, genders and ages to apply. This unity is key to our work culture. We want to set every Family Member up for success, so if you need anything to perform to your best or make work arrangements more comfortable, we will do our best to accommodate you.