General Manager (Boutique Hotel) at Hostly Tanzania

Key Responsibilities:

Overall Operations Management:

• Oversee the day-to-day operations of the 3 locations, ensuring seamless coordination across all departments (groundskeeping, housekeeping, maintenance, F&B, guest relations, teams, etc.).
• Develop and implement efficient operational systems and processes to ensure high service standards and consistent guest satisfaction.
• Ensure the safety and security of all guests, employees, and property assets.
• Monitor and maintain the properties to meet health and safety standards, regulatory requirements, and environmental best practices.

Team Leadership & Development:

• Lead, mentor, and inspire a diverse team of department managers (groundskeeping, housekeeping, F&B, maintenance, guest relations) to deliver exceptional service and performance.
• Coordinate regular training and professional development programs to enhance the skills and efficiency of all teams.
• Foster a positive work culture with an emphasis on teamwork, accountability, and guest satisfaction.
• Conduct performance reviews and provide constructive feedback to improve individual and team performance.

Guest Experience Management:

• Ensure exceptional guest experiences across all properties, addressing guest concerns promptly and effectively.
• Maintain high levels of guest satisfaction through personalised services and attention to detail.
• Analyse guest feedback and implement corrective actions where necessary to continuously improve the guest experience.

Financial Oversight & Reporting:

• Manage the financial performance of each property, including budgeting, forecasting, and cost control.
• Monitor financial performance, track KPIs, and ensure profitability while maintaining quality standards.
• Work with the accounting team to ensure accurate reporting, timely invoicing, and financial analysis.

Process Improvement & Strategic Planning:

• Lead process improvement initiatives to increase operational efficiency and streamline procedures.
• Identify opportunities for innovation and improvements in services, guest offerings, and property amenities.
• Work closely with senior leadership to set long-term goals and business strategies for all three properties.

Vendor & Supply Chain Management:

• Manage relationships with suppliers and contractors to ensure quality service and timely delivery of goods and services.
• Negotiate contracts with vendors, service providers, and third parties to optimise costs and service quality.

Collaboration with Travel Agents & Agencies:

• Establish and maintain strong working relationships with travel agents, tour operators, and other third-party booking partners to expand visibility and increase bookings.
• Negotiate contracts and commissions with travel agents to maximise business opportunities.
• Provide travel agents with updated information on the properties, special offers, and any new initiatives to ensure accurate representation of the resorts.
• Work with the marketing and sales teams to develop strategies aimed at attracting travel agent bookings and increasing property reach.

Property Management

• Work with the property managers and property quality managers to uphold the highest levels of standards across our 3 sites

Requirements

• Proven experience as a General Manager or similar leadership role in the hospitality industry.
• Extensive knowledge and understanding of hotel, villa, and resort management practices.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication and interpersonal skills to interact with guests, employees, and vendors.
• Financial acumen with experience managing budgets, financial forecasting, and cost control.
• Experience in operational process improvement and implementing best practices.

Benefits

Contract Type: Full-time, permanent

Salary & Benefits: Competitive

Our Hiring Process:

• Prescreening
• Initial Interview
• Assessment Task
• Final Interview