IT Officer at Ramada Resort Tanzania

The IT Officer is responsible for managing and supporting the hotel’s IT systems, ensuring reliable and secure technology infrastructure, and delivering responsive technical support to all departments. The role plays a key part in maintaining system uptime, supporting hotel operations, and enhancing the overall guest experience through stable technology.

Key Responsibilities:

Systems & Infrastructure Support

Administer and support hotel systems including:

• PMS (e.g., Opera, Hotelogix)
• POS systems (e.g., Micros, Posist)
• Back-office software (e.g., Sun System) 
• Monitor and maintain servers, workstations, printers, and network devices.
• Ensure uptime of internet services, Wi-Fi networks, CCTV, telephony, and email systems. 

Technical Support

• Provide first-line support to hotel staff on hardware and software issues. 
• Troubleshoot and resolve problems related to desktops, laptops, printers, and mobile devices. 
• Ensure smooth check-in/check-out processes through PMS support.

Security & Compliance

• Implement and maintain cybersecurity measures (e.g., antivirus, firewalls).
• Ensure data backups are performed and stored securely.
• Maintain IT asset inventory and ensure software license compliance.

 Documentation & Reporting

• Keep updated records of IT systems, passwords, licenses, and vendor contacts.
• Generate reports on system performance, issues, and solutions.

 Vendor & Stakeholder Coordination

• Liaise with IT service providers for system upgrades, repairs, and technical support.
• Coordinate with management and department heads on IT needs and planning.

Training & Policy Implementation

• Train hotel staff on IT best practices and system usage.
• Enforce hotel IT policies and procedures.

Qualifications & Experience:

• Degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support (preferably in the hospitality sector).
• Experience with hotel-specific systems (PMS, POS, accounting software).
• Solid understanding of network setup, security protocols, and Microsoft Office 365.
• Strong problem-solving skills, with the ability to work under pressure. 

Key Skills:

• Technical troubleshooting
• Time management
• Communication and teamwork
• Attention to detail
• Hospitality systems knowledge