Lodge/Camp Manager at Foxes Safari Camps

Location: Southern Tanzania

Job Description

The Lodge/Camp Manager will be responsible for managing the lodge and its team while maintaining high standards of guest experience and lodge operations in line with company standards and Standard Operating Procedures (SOPs).

The role requires strong leadership, hospitality, financial management, operational, and communication skills, as well as the ability to live and work effectively in remote and secluded environments.

Key Responsibilities

Leadership and Team Management

• Manage the lodge and its team to maintain high standards of guest experience and lodge operations in line with Foxes Standards and SOPs.
• Report directly to the Operations Manager.
• Maintain the highest standards of housekeeping and maintenance through regular visual audits to ensure quality and proper care of equipment and products.
• Drive team morale through ongoing skills development and training.
• Foster a collaborative environment and encourage multi-skilling among staff.
• Oversee Human Resources functions, including recruitment, inductions, onboarding, and performance management, in line with Foxes Standards.
• Actively participate in staff training and skills enhancement while maintaining a supportive and motivated team.

Guest Experience and Relations

• Ensure excellent guest relations within the lodge by providing warm, personal attention and creating a welcoming "at home" atmosphere.
• Maintain communication with departmental teams to ensure guest needs are met and operations run smoothly.
• Oversee daily reception duties and ensure effective administration of guest check-ins, check-outs, and reservations.
• Enhance the guest experience by organizing and overseeing guest activities while remaining present and approachable.

Financial and Stock Management

• Effectively manage financial operations through accurate administration of orders and stock control.
• Maintain strict control of orders and stock to minimize waste and improve efficiency.
• Implement strategic management plans to achieve the lodge's broader financial and operational goals.
• Complete detailed financial reporting and analysis as required.

Operational Efficiency

• Plan and implement strategic management plans aligned with the company's broader goals.
• Maintain accurate records and reports on lodge performance, guest feedback, and financial data.
• Manage all aspects of housekeeping and maintenance to ensure cleanliness, safety, and quality at all times.
• Oversee building and maintenance work and ensure all tasks are completed to the highest standards.

Sustainability and Conservation

• Actively participate in and support Foxes' conservation initiatives.
• Communicate the conservation message to guests and staff.
• Operate the lodge in a way that minimizes environmental impact.
• Continually identify opportunities to improve the environmental sustainability of lodge operations.

Communication and Collaboration

• Maintain frequent and close communication with the Company Director, Operations Manager, and Purchasing Manager to ensure cohesive management.
• Work collaboratively with all departments to maintain smooth and efficient lodge operations.
• Promote a culture of collaboration and team support.
• Encourage multi-skilling and flexibility among staff members.

Adaptability and Flexibility

• Perform other tasks as reasonably requested from time to time, as required by the business or operation.
• Embrace change and remain comfortable working under pressure.
• Maintain a proactive and solution-oriented approach to challenges.

Skills and Experience

• Minimum of 6 years of work experience, including management experience in a well-recognized or high-standard lodge or camp.
• At least 5 years of experience managing safari camps or lodges, with some experience in East Africa.
• High standards of service excellence and a genuine passion for the hospitality industry.
• Exceptional knowledge of Food and Beverage, including preparation and dietary awareness.
• Strong financial management abilities, including budget control and reporting.
• Fluent in English. A second language is preferable.
• Good computer literacy, including proficiency in Microsoft Office and reporting tools.
• Strong management, leadership, and communication skills.
• Understanding of basic labour law and disciplinary procedures.
• Knowledge of housekeeping and maintenance practices.
• Awareness of trends within the hospitality and lodge industries.
• Excellent reporting skills and strong attention to detail.
• Assertiveness, patience, and good organizational skills.
• Valid driving licence.
• Ability to live and work in remote areas for extended periods.

Personal Attributes

• Strong relationship-building skills and excellent interpersonal abilities.
• Passionate about the hospitality and tourism industry.
• Self-motivated and self-directed, with the ability to adapt to change.
• Quick learner who works well under pressure.
• Comfortable living and working in extremely remote and secluded environments.
• Highly adaptable with a practical, hands-on approach to problem-solving.

How to Apply

To apply, email your CV to [email protected]