Operations Director at Zanzibar White Sand

Independent, family-owned luxury boutique resort in Zanzibar, member of Relais & Châteaux and awarded 1 Michelin Key, is seeking an experienced Operations Director to lead day-to-day resort operations and uphold the highest standards of service and guest experience.

The Operations Director has overall responsibility for the daily operations of the resort. This is a hands-on, on-site leadership role, with strong presence on the floor and close cooperation with ownership.

Key Responsibilities:

• Oversee daily operations across Front Office, Housekeeping, F&B, Spa, Watersports Center, Shop and Guest Experience
• Ensure villas are fully prepared and compliant with standards prior to guest arrivals
• Maintain consistent service standards and guest journey quality
• Lead, train and support department heads and operational teams
• Supervise on-site operational cost control, procedures and inventories
• Ensure transparent communication and regular reporting to ownership
• Coordinate closely with the Finance Director and Maintenance Director, operating on the same hierarchical level and reporting directly to ownership

The Property:

23 keys (20 villas and 3 rooms), 4 hectares, 200 m beachfront.

Profile:

The candidate should have experience in luxury hospitality and multi-department operational leadership. Ideally, the candidate will also have experience working in direct collaboration with ownership.

Requirements:

• Strong operational background in luxury hospitality
• Hands-on leadership style with high attention to detail
• Solid service culture and people-management skills
• Fluent English required; knowledge of French is a plus