Spa Supervisor at Attitude Hotels Tanzania

Hello Zanzibar

We’re Attitude, and we’re coming soon. In 2025, we’re opening our very first hotel outside Mauritius, right here in Matemwe: an adults-only hotel with 74 villas, two restaurants and two bars. It’s a new chapter for us, and we’re putting a lot of heart into making it something special.

We’re now looking for people to join the adventure. Plenty of roles, plenty of opportunities.

As a B Corp hotel group, we care about doing things properly: fair jobs, room to grow and and a workplace where people feel respected. If you’re motivated, we’d love to meet you.

MAIN DUTIES & RESPONSIBILITIES

1. Strategic Goals for the Spa Supervisor:​​

• Company Culture & Employee Engagement: Maintain and reinforce company culture in daily operations, creating a positive, engaging experience for both employees and customers. Ensure legal compliance.​​
• Transparent Communication: Foster open, transparent communication with all Family Members to build trust, improve engagement, and enhance teamwork.​​
• Leadership & People Management: Promote a culture of proximity with employees, create and maintain a great place to work culture, ensuring employees are physically, emotionally and psychologically safe in their work environment. ​​
• Cross-Departmental Collaboration: Foster a culture of transversality by promoting cross-departmental collaboration and communication to achieve common goals.​​

2. ​Operational/Technical Responsibilities:​​

Operational Supervision:​

• Oversee daily spa operations ensuring smooth and efficient service delivery.​
• Ensure that all spa facilities are clean, safe, and well-maintained.​
• Schedule and coordinate appointments, manage staff shifts, and ensure adequate coverage.​

Team Leadership:​

• Supervise spa therapists and front desk staff, providing guidance, support, and motivation.​
• Conduct training sessions to maintain high service standards.​
• Evaluate staff performance and provide constructive feedback.​

Customer Service:​

• Ensure exceptional guest experiences by maintaining high standards of service and hospitality.​
• Handle guest concerns and resolve complaints promptly and professionally.​
• Monitor client feedback and implement improvements based on insights.​

Sales and Promotion:​

• Promote spa services, products, and special offers to increase revenue.​
• Monitor sales targets and work with the team to achieve KPIs.​
• Assist in the development of marketing strategies and promotional events.​

Inventory and Supplies:​

• Manage inventory levels of products and supplies.​
• Ensure timely ordering and stock rotation to minimize waste and cost.​

Compliance and Standards:​

• Ensure adherence to health and safety regulations and spa industry standards.​
• Maintain accurate records of treatments, staff certifications, and inspections.​

Reporting and Administration:​

• Prepare daily, weekly, and monthly reports on spa performance.​
• Assist in budgeting and financial planning for the spa department.​

YOUR QUALITIES: ​​

• Diploma or degree in Spa Management, Hospitality Management, Beauty Therapy, or a related field.​
• Minimum 3–5 years of experience in a spa or wellness centre, with at least 1–2 years in a supervisory role.​
• Professional certifications in massage therapy, beauty therapy, or wellness would be a definite advantage.​
• Ability to embody and instil Attitude’s DNA and culture within the hotel.​
• Knowledge of spa treatments, products, and wellness trends.​
• Ability to handle guest concerns diplomatically and calmly.​
• Strong interpersonal and communication skills, with an enthusiastic and outgoing personality.​
• Excellent communication skills: Clear, professional verbal and written skills and fluency in English and Swahili. A third language would be a definite advantage.​
• An understanding of the African Market will be a definite advantage.​
• Ability to compete in a fast-paced, dynamic and guest centric environment​​​

Ready to take the leap?

Please fill in form below and upload your CV.

Deadline for application - 25 June 2025

We Believe in equal opportunities

We celebrate diversity and champion equality and inclusion, encouraging people from all ethnicities, genders and ages to apply. This unity is key to our work culture. We want to set every Family Member up for success, so if you need anything to perform to your best or make work arrangements more comfortable, we will do our best to accommodate you.