Service Delivery Intern Apprentice at CMA CGM Tanzania

Main tasks and Responsibility

Handling the Export documentation function

• Ensuring strict adherence to the export release Group and Local processes/SOPs.
• Follow up to completion, SI submission chaser escalations from GBS, ensuring timely closure. This is to ensure all Shipping Instructions are submitted within SOP timelines/deadlines
• Proper reconciliation and system modifications post vessel sail to ensure customers are well and timely updated on loading status for their consignments.
• Timely clearance of reconciliation errors as per CMA CGM Group processes and SOPs for timely vessel closure at Mother agency.
• Timely response to all SSC RFIs as per SLA.
• Reporting in the weekly meeting with SSC on all issues arising and affecting customer experience.
• Ensuring Tanzania export Documentation fully complies with Local SOPs, CMA CGM Group policies & Export Service Delivery process and Local Authority's requirements with proper record keeping.
• Ensure that all NOVA and nice CX cases are duly closed on time and within determined TAT (Turn Around Time)
• Miscellaneous related duties and tasks as may be assigned.
• Managing Loading Permit generation

Customer Service

• Timely escalating any difficult cases to Tanzania Counter & Documentation Supervisor for resolution.
• Customer education and promotion of e-commerce transactions.